Customer Success Manager, ShelfView

Customer Success Manager, ShelfView

Scandit AMERICAS (Massachusetts)

Imagine the what. Build the how.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level.

Your opportunity

We’re looking for a Customer Success Manager dedicated to ShelfView, Scandit’s AI-powered shelf intelligence platform.

ShelfView leverages smart devices, fixed cameras, and autonomous robotics to capture data and analyze real shelf conditions, providing retailers with actionable insights to unlock untapped revenue and increase operational efficiency. Ensuring optimal on-shelf availability (OSA) remains a critical challenge for grocery retailers, with out-of-stocks costing up to $82 billion in lost sales annually for US retailers alone. With ShelfView, retailers can gain visibility into their stores to prevent low or out-of-stock scenarios, improve re-ordering and forecasting, and enhance inventory accuracy to maximize sales. 

As a CSM for Shelfview, you will play a critical role in planning, executing, and supporting pilot programs with some of the world’s largest grocers and retailers. You will work cross-functionally with Sales, Product, Engineering, and Strategic Account teams to deliver value-driven outcomes and ensure a seamless transition from pilot to production rollout.

This is a high-visibility, customer-facing role that requires strong communication, analytical thinking, and project management skills. You will be hands-on in stores, collaborating with retail staff and leadership, ensuring training, data collection, feedback, and adoption are executed at the highest level.

1. Pilot Planning 

• Lead planning activities for multiple concurrent pilots across regions.
• Conduct in-store visits: deliver training, gather insights from store managers and associates.
• Map customer store standards and identify edge cases.
• Collaborate with Product Specialists and Strategic Account Managers to prepare SOWs.
• Define pilot scope, timelines, deliverables, success metrics, and dependencies.

      2. Pilot Execution

• Act as primary contact for customer stakeholders at the store level.
• Deliver in-person and remote training to store associates.
• Gather user feedback and ensure data availability.
• Provide regular internal and external updates, identifying and addressing risks early.
• Ensure pilot outcomes are aligned with GTM and broader commercial goals.

      3. Pilot follow-up

• Collaborate with the Data and Product teams to deliver relevant pilot results and reports to the customer.
• Collect feedback from pilot participants, support Sales Specialists in progressing to next phases.

      4. Go-Live and Roll-out

• Support customers with readiness for Go-Live and broader rollout plans.
• Act as the main point of contact during Go-Live, ensuring rapid issue resolution.
• Monitor adoption and usage metrics; coordinate with Product and Data teams to address gaps.

Who we look for

• 3 + years of proven success in customer-facing roles within SaaS, retail tech, or product/project management.
• Experience working with enterprise retail clients, especially in grocery or quick commerce.
• Strong project management skills: planning, risk mitigation, timelines, stakeholder management.
• Analytical mindset; comfortable working with data and generating insights.
• Excellent communication and relationship-building skills.
• Able and willing to travel extensively (50 %+), including frequent store visits.
• Location: Flexible (50 %+ travel required across NA)
• Fluency in Spanish (Not Required, nice to have)

The good stuff
Here are just some of the reasons why people choose to build their careers at Scandit: 

• An attractive individual equity plan in a high-growth company 
• Smart, people-first culture
• Remote role in Massachusetts 
• Innovation hackathons 
• Team outings 
• Festive/end of year all company celebrations 
• Your birthday off 
• Learning and development opportunities
• Top-notch tech pack to enable you to do your most productive work
• Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Singapore, and Tokyo
• As well as specific benefits related to the location you are joining

We are proud to be “GREAT PLACE TO WORK” accredited in Switzerland, the UK, the USA, Poland, France and Italy and “GREAT PLACE TO WORK FOR WELLBEING” in the UK 

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applicants will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. 

Imagine the What. Build the How.

“Everybody is welcome here” - Is a celebrated component of our DNA.

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applications will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed.

We help you capture every opportunity. www.scandit.com

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