Title: Customer Success Manager
Reports to: Head of Customer Success
Location: Remote Home Office / must be located in the US
Compensation range: Up to 70K (DOE) w/25% incentive bonus
Compensation philosophy: SingleFile offers a competitive compensation range for roles that may be hired in different geographic areas where we are licensed to operate our business. Actual compensation is determined by several factors, including, but not limited to, the level of professional experience, educational background, skills, and specific candidate location. Additionally, this role is eligible for bonuses and benefits.
To learn more about SingleFile: www.singlefile.io
We are seeking a highly motivated and dynamic Customer Success Manager to join our team. As an integral part of our team, you will be the main contact for our customers for renewals, upsells, escalations and promoting value. This role requires excellent communication skills, and a passion for building long-lasting customer relationships.
Responsibilities:
- You will own a book of 300-500 accounts where you are responsible for the overall net retention.
- Promote the value of the product and service via the customer journey
- Upsell services and products with the brand image
- Assist in creating training courses and educational materials
- Assist with customer escalations and work alongside the team to provide resolutions for your customers.
- Collaborate closely with the sales team, marketing, and other departments to align strategies and optimize the customer's experience.
- Stay up-to-date with industry trends, product knowledge, and sales techniques to improve performance and stay ahead of competitors.
Requirements:
- 3-5 years in Customer Success roles.
- A strong work ethic and exceptional organizational skills and willingness to learn
- Ability to work under pressure in a deadline-driven, team-oriented environment
- Proven ability to provide direct, proactive, and prompt response to customer issues, resolutions, and process cancellations when appropriate.
- Ability to work collaboratively within a remote team-oriented environment.
- Strong organizational and time management skills to efficiently handle multiple tasks and priorities.
Why you’ll love working at SingleFile:
Join a rapidly growing company that is transforming the legal compliance industry. Collaborate with a passionate team that values creativity, customer-centricity, and innovation. Thrive in a remote-friendly, high-trust environment where experimentation and learning are encouraged. Competitive salary, equity, and benefits package.
About SingleFile
SingleFile is revolutionizing the legal compliance industry by automating tedious regulatory tasks. Our mission is to eliminate the administrative burden of compliance, allowing companies and law firms to focus on their core business. Backed by major law firms and world-class venture capital firms, the platform uses cloud technology and AI to streamline workflows and reduce costs. Thousands of companies trust SingleFile to deliver compliance solutions that are efficient, accurate, and reliable.
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