Manage customer engagement for media clients at Revenue Analytics, ensuring onboarding, satisfaction, and product adoption while providing feedback to enhance products.
Revenue Analytics is a SaaS company that helps big companies make big revenue decisions in pricing, products and promotions. Our analytics solutions drive millions in revenue uplift and eliminate wasted time.
Founded in 2005, we leverage our deep experience in pricing and revenue management to empower our customers with predictive analytics engines that drive complex pricing decisions. Fueled by a recent capital infusion of $11 million, we are accelerating the use of these engines to power pricing solutions in four industry verticals – Media, Hospitality, Travel & Transportation, and Consumer & Industrial Products.
As a member of the Media Customer Success team at Revenue Analytics, you will be responsible for developing a deep understanding of our products and the strategic goals of our media clients. Your role will focus on managing the day-to-day engagement with our media customers to ensure smooth onboarding, successful product adoption, and long-term satisfaction.
You will be a key player in product implementations, troubleshooting and resolving customer issues, and fostering strong client relationships. Additionally, you will serve as the voice of the customer, providing valuable feedback to our Product and Data Science teams. Your responsibilities will also include leading customer training sessions, promoting product usage, performing in-depth analysis and driving overall customer success that directly contributes to revenue retention and business growth.
What You’ll Need
· Bachelor’s degree with strong academic credentials (Engineering, Economics or Business preferred)
· 2-4 years of customer‐facing experience in technology, product management, or consulting
· Excellent written and verbal communications skills, including proficiency in MS PowerPoint and Word
· Creative analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel a must, SQL, or BI tool experience a plus)
· Ability to proactively manage multiple commitments and tasks across multiple customers
· Intellectual curiosity and eagerness to apply rigorous analytics to business problems
· Outstanding communication and presentation skills
What You Will Do
· Own the full lifecycle of customer training, support, and success initiatives for your assigned accounts.
· Act as the voice of the customer by gathering and synthesizing feedback to inform product improvements and innovation.
· Respond to customer-reported issues, product bugs, and support tickets promptly, with a solutions-oriented mindset and a commitment to timely resolution.
· Conduct data analysis to troubleshoot customer issues, uncover insights, and prepare impactful materials for QBRs and strategic reviews.
· Collaborate cross-functionally with Sales and Product teams to identify and execute upsell, cross-sell, and account expansion opportunities.
· Lead the end-to-end onboarding experience, including kickoff calls, implementation, and tailored training sessions to ensure successful product adoption.
· Drive ongoing customer engagement through regular check-ins, Q&A sessions, training workshops, and dedicated office hours.
· Create and continuously improve customer-facing assets such as onboarding plans, best practice guides, training materials, and presentation decks.
· Monitor customer product usage and proactively provide strategic product recommendations to help clients optimize their experience and achieve business goals.
· Serve as a trusted advisor to clients, demonstrating an understanding of their business and their pain points, and offering strategic guidance and innovative solutions to help meet their business goals
· Become a power user of RateOptics’ media products to confidently demonstrate features, share relevant use cases, and drive value-based conversations.
· Analyze customer feedback and usage data to drive continuous improvement in the product and customer experience.
· Develop expertise in the broadcasting and media space, staying current on industry trends, challenges, and opportunities to better serve and advise clients.
Top Skills
Bi Tools
Excel
Ms Powerpoint
Ms Word
SQL
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