Manage 15-20 high-value Enterprise customer accounts, enhancing customer success through strategic partnerships, account health monitoring, and collaboration with sales teams.
Superside is looking for a strategic and experienced Enterprise Customer Success Manager to manage a portfolio of 15–20 high-value Enterprise customers, including some of the most innovative brands in tech, eCommerce, and healthcare.
This is not a support role. It’s a strategic partner position that blends Customer Success, Account Management, and Marketing Strategy. You’ll work directly with senior stakeholders (CMOs, brand and growth leads), helping them unlock the full potential of Superside’s AI-powered creative services to drive revenue, efficiency, and innovation.
You’ll have the opportunity to make a real impact, supported by robust onboarding and well-documented processes to help you hit the ground running.
What you'll do:
- Own key relationships across Enterprise accounts, aligning creative strategies with customer business objectives.
- Monitor account health, identify expansion opportunities, and mitigate risk.
- Partner with Sales and Solution Architects to execute strategic growth plans.
- Ensure customers fully leverage Superside’s services by driving adoption, sharing best practices, and guiding change management.
- Collaborate with Creative Project Managers, Creative Leads, and specialist teams (video, AI, web) to deliver seamless execution across multiple workstreams.
- Lead strategic planning sessions and QBRs with VP- and C-level stakeholders, highlighting ROI and business impact.
- Capture feedback and trends across accounts, influencing internal improvements to Superside’s product and service delivery
What you'll need to succeed:
- 5+ years of Customer Success, Account Management, or Client Services experience in a high-growth, creative, marketing, or SaaS organization.
- Proven track record with Enterprise accounts, ideally supporting Fortune 500 companies or similarly complex organizations.
- Background in marketing, brand strategy, or creative operations, preferably from an agency or marketing consultancy.
- Excellent stakeholder management skills, with the ability to engage everyone from tactical users to C-level executives.
- Strategic mindset with a consultative approach, able to quickly understand customer challenges and map solutions.
- Exceptional communication and storytelling skills, with a persuasive, consultative approach.A proactive, problem-solving mindset with strong project oversight and collaboration skills.
- Experience with CRM and CS tools (e.g., Salesforce, Planhat, or Gainsight) is a plus.
- Preferably a Bachelor’s degree or higher in Marketing, Communications, Business, or a related field.
- Ability to travel up to 25% for client meetings and events in the US.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Top Skills
Gainsight
Planhat
Salesforce
Similar Jobs
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Manage enterprise-level accounts, ensuring successful adoption of Udemy Business, fostering relationships, and driving retention and upsell strategies.
Top Skills:
APIsSaaS
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Enterprise Customer Success Manager works with top customers to advise on using Samsara's IoT platform, ensuring their operations improve safety and efficiency through tailored solutions.
Top Skills:
IotSaaS
Cloud • Software
The Enterprise Customer Success Manager develops strong client relationships, aligns solutions with business goals, and collaborates cross-functionally to ensure customer satisfaction and retention.
Top Skills:
CRMCustomer Success Management SoftwareSaaS
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
