The role involves supporting customers, managing projects, and utilizing analytics to ensure customer success in a healthcare tech environment.
Aidoc is recruiting a Customer Success Manager in the Eastern United States. Join our team!
- BSc in science, engineering, or any quantitative field. Preferably MSc.
- 4-6 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
- Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
- Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
- Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
- Critical thinker with a good analytical approach and data-driven decision-making process.
- Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
- Excellent verbal and written communication skills (in English).
- Ability to work in the EST time zones.
- Ability to travel up to 25%.
Top Skills
Data Analytics
SaaS
Similar Jobs
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
As a Customer Success Manager II, you will manage customer relationships, ensuring value from cloud services, tracking performance, and advocating for customer needs.
Top Skills:
Cloud ComputingIt InfrastructureManaged ServicesSalesforceServicenow
Legal Tech • Software • Generative AI
The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.
Top Skills:
Data AnalysisLegal Tech SolutionsSaaS
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
The Customer Success Manager II drives customer relationships, ensures value from cloud solutions, manages performance, and advocates for customer needs, enhancing retention and renewal.
Top Skills:
AWSAzureCloud ComputingGCPIt InfrastructureManaged ServicesSalesforceServicenow
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
