Customer Success Manager DACH (m/f/d)

ABOUT PLIANT

Pliant is a European fintech specializing in B2B payment solutions. With our modular, API-first platform, we empower businesses to streamline spending, enhance cash flows, and seamlessly integrate payments into their financial workflows. Our solutions are particularly valuable for industries with complex payment needs, such as travel and fleet, helping companies achieve greater efficiency, control, and profitability.

We focus on two primary customer segments:

• Companies that want to optimize payment processes through our intuitive Apps and powerful APIs, gaining greater control, operational efficiency, and cash flow flexibility through extended credit lines.
• Businesses such as financial software companies, ERP providers or banks aiming to launch or enhance their credit card offerings, using our embedded finance or white-label solutions. This enables partners to strengthen customer engagement and diversify revenue streams effectively.

Founded in 2020 and headquartered in Berlin, Pliant supports over 3,500 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue Visa-powered credit cards in 11 currencies across 30+ countries, ensuring that payments become simpler, smarter, and more efficient worldwide.

Learn more at www.getpliant.com

ABOUT THE ROLE

We are seeking a motivated and proactive Customer Success Manager DACH (m/f/d) to support our small to medium customers on our biggest market so far, the DACH market at Pliant. The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with the Business Development team to drive growth.

This role will be based in Berlin at our HQ where we have a hybrid work policy.

WHAT YOU’LL DO 

• Serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction
• Proactively manage and handle inbound leads, converting them into engaged customers through a seamless onboarding experience and dedicated support
• Assist in the implementation of customer solutions, providing guidance and support throughout the process.
• Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction.
• Identify and capitalise on opportunities for upselling additional products or services.
• Collaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives.
• Regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges.
• Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements.
• Create and maintain accurate customer records and documentation in CRM systems.
• Conduct regular check-ins and review meetings to ensure customer success and continued alignment.
  

WHAT YOU’LL BRING 

• Customer-focused with a passion for helping clients succeed.
• Strong organisational skills and attention to detail.
• Ability to thrive in a collaborative and fast-paced environment.
• Goal-oriented, with a track record of achieving targets.
• Ability to adapt to changing customer needs and industry trends.
• A proactive mindset, with the ability to take ownership of tasks and drive results

• Experience within the Fintech, finance or travel industry would be an advantage for this position

• Excellent opportunity to build your career in a dynamic environment, with potential for further development and progression.
• Fluent business level German and English are essential for this role, any additional languages are an advantage
  

WHAT WE OFFER 

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence 
• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit 
• Wellhub Membership 
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers