Customer Success Manager (CX)

Position Overview:

• The Customer Success Manager position is a dynamic role designed for someone excited to understand client pain points and work towards making Numeral a truly hands off experience.

• You’ll be working directly with our largest customers. And, you’ll work cross-functionally with teams across Numeral, from sales and support to design and engineering.

• You are a project-lead and quarterback, and your goal is to ensure our clients are cared for, troubleshoot issues and work with across multiple teams to find solutions.

📝 Responsibilities:

• Become an expert at how Numeral operates, learning every part of how our operations fit together.

• Hop on calls and answer daily emails from clients in a timely and professional manner.

• Go above and beyond to offer a truly awesome experience for our customers.

• Always be thinking and providing feedback about how our onboarding process can improve.

• Move fast, but also have an intense attention to detail, so that clients are set up for success in the long-run.

• Curious/Inquisitive: Ensure you and the client are on the same page about issues to be tackled. Understanding the root cause of a specific problem is the only way to solve it in the long run and prevent it from happening again.

• Ownership: following up with the client in a timely manner, as well as with internal teams, is key to the role.

🎓 Qualifications:

• At least 2 years of professional experience in customer success, account management, biz ops, or consulting roles.

• Client advocate: You go above and beyond to create an awesome customer experience.

• Highly organized: You pay attention to the tiniest details and create personal systems in your day-to-day to ensure nothing slips.

• Project manager: You can see a problem and recognize the steps needed to overcome obstacles. And then, you can execute. You’re able to work cross-functionally with ease.

• Multitasker: You can juggle multiple clients and projects and issues at the same time, and again, ensure nothing slips.

• Selfless: You assist your teammates, support your clients, ultimately, help Numeral become better each day.

Benefits:

• Competitive salary

• Stock options

• Full healthcare

• Generous vacation

• Access to 401(k) program

Location:

• Preference for SF Bay Area, but open to remote.