Connect with Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
We are looking for a Customer Success Management Data Analyst.
This role offers direct exposure to real-world Customer Success Management (CSM) challenges in a collaborative and supportive environment. You'll have the opportunity to work cross-functionally, contribute to meaningful automation projects, and make a real impact by improving customer processes and data integrity across the organization.
Responsibilities:
Assist in the management and integrity of customer data, ensuring accuracy across systems.
Support the renewals process by tracking key dates, preparing reports, and coordinating with internal teams.
Document standard operating procedures (SOPs) and customer lifecycle workflows.
Analyze current CSM processes to identify bottlenecks and automation opportunities.
Design and prototype a lightweight internal tool (e.g., using Excel, Power Apps, or low-code platforms) to support a specific CSM process such as renewals tracking, customer health scoring, risk management or onboarding workflows.
Collaborate cross-functionally with Sales, Support, Product, and Operations teams to gather insights and align on best practices.
Lead a capstone project to develop a presentation with recommendations for process automation and operational efficiency, including a demo of the proposed tool or process.
Qualifications
Currently pursuing a degree in Business, Information Systems, Computer Science, or a related field.
Strong analytical and problem-solving skills.
Familiarity with tools such as Excel, Power BI, or low-code/no-code platforms (e.g., Power Apps, or similar).
Basic understanding of databases, APIs, or scripting (e.g., Python, SQL) is a plus.
Excellent communication skills and ability to translate technical ideas into business value.
Self-starter with a passion for improving processes and delivering impact.
What You’ll Gain
Real-world experience in customer success operations and data management.
Exposure to SaaS business processes and cross-functional collaboration.
Opportunity to lead a project that drives measurable impact.
Mentorship and professional development from experienced CSM professionals.
This position has an hourly pay range of:
$15.38-$23.08Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
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