Customer Success Executive - Payors

Hippocratic AI has developed a safety-focused Large Language Model (LLM) for healthcare. The company believes that a safe LLM can dramatically improve healthcare accessibility and health outcomes in the world by bringing deep healthcare expertise to every human. No other technology has the potential to have this level of global impact on health.

• Innovative Mission: We are developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.

• Visionary Leadership: Hippocratic AI was co-founded by CEO Munjal Shah, alongside a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA.

• Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems.

• World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes.

For more information, visit www.HippocraticAI.com.

We value in-person teamwork and believe the best ideas happen together. Our team is expected to be in the office five days a week in Palo Alto, CA, unless explicitly noted otherwise in the job description.

About the Role

We are seeking a Customer Success Executive with deep payor experience to join our growing team. In this role, you will ensure our health plan clients achieve measurable outcomes through the deployment of Hippocratic AI’s innovative solutions. You will partner directly with the Chief Customer Officer and play a key role in customer satisfaction, retention, and expansion across our payer portfolio.

This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto headquarters will be required.

Responsibilities

• Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.

• Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.

• Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.

• Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI’s capabilities.

• Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.

• Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.

• Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards.
  Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.

Qualifications

Must-Have:

• A minimum of 5 years working with or within health plans (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers).

• Proven experience in customer success, account management, payer operations, or implementation roles.

• Deep understanding of payer workflows across departments like utilization management, care management, member services, and provider operations.
  Ability to build trusted relationships across payer orgs, from frontline case managers to senior executives.

• Experience working cross-functionally in fast-paced environments, especially in high-growth or startup settings.

• Strong organizational and project management skills.
  

Nice-to-Have:

• Experience supporting AI, automation, or SaaS solutions in the payer space.

• Familiarity with prior auth workflows, delegated risk arrangements, value-based care programs, or member engagement initiatives.

• Knowledge of payer-specific compliance and regulatory frameworks (e.g., CMS, NCQA, HIPAA).

***Be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process. If anything