Design and deliver practical enablement programs, tools, workflows, and coaching to improve Customer Success outcomes, ramp time, adoption, and expansion readiness across a global CS organization.
Pigment is looking for a Customer Success Enablement Manager to help our global Customer Success organization deliver more consistent customer outcomes, faster ramp, stronger adoption, and better expansion readiness.
As Pigment scales, Customer Success plays a critical role in revenue protection, customer value realization, adoption, and expansion. This role will help turn our CS strategy into practical enablement programs, tools, workflows, and coaching systems that make CSMs more effective in the moments that matter.
This is a hands-on individual contributor role for someone who can design practical programs, partner closely with CS leaders, and use data and field feedback to continuously improve how our CS teams operate.
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