Customer Experience Enablement Manager

About EliseAI

EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

About The Role

EliseAI is seeking a Customer Experience Enablement Manager to design, execute, and continuously improve training and enablement programs for our Customer Success Managers. You will own CSM onboarding, ongoing skills development, certification, and performance measurement, ensuring every CSM is equipped to drive adoption, retention, and expansion across our customer base.

Key Responsibilities

• Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization

• Accelerate Ramp: Build onboarding programs that shorten time‑to‑productivity for new CSMs and newly launched products

• Develop Ongoing Curriculum: Create role‑specific learning paths covering product expertise, customer success best practices, and industry insights

• Partner Cross‑Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best‑in‑class practices

• Leverage Tech Stack: Ensure tools, such as Planhat and Gong, are configured and adopted to maximize CSM efficiency and insight

• Drive Content & Resource Creation: Produce playbooks, success‑plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use

• Certify & Coach: Build assessments and certifications to validate knowledge retention; provide call / meeting coaching and actionable feedback based on Gong & customer interactions

• Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness

• Attract top-tier talent to join our driven team

Requirements

• At least 3-5 years of CSM enablement experience in a high-growth B2B startup

• Demonstrated experience building enablement programs from the ground up for CSM or post‑sales teams

• Deep understanding of Customer Success workflows (onboarding, health scoring, QBRs, renewals, expansion) and associated metrics

• Comfortable navigating ambiguity, prioritizing ruthlessly, and wearing multiple hats 

• Excellent instructional design, facilitation, and stakeholder‑management skills

• Bonus: previously was a high performing SDR, AE, or CSM; directly engaged with prospects or customers

• Willingness to work in person at our office 4 days a week (if located in Boston, Chicago, NYC, San Francisco) or frequent travel to our HQ in NYC.

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch.

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $150,000-$190,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]