The Customer Success Director will build relationships with clients, develop performance strategies, track program execution, and drive expansion opportunities while ensuring customer satisfaction and value from Vumedi's platform.
About Vumedi:
Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia.
What you’ll do:
- Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations
- Partner with customers to develop strategy for higher performance and ROI on the platform
- Educate customers to become Vumedi experts and understand the value in digital peer to peer education
- Lead the development, management and execution of Vumedi’s customer programs, tracking to deadlines, communicating updates and delivering above customer expectations
- Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
- Maintain detailed CRM records to document customer status and updates
- Achieve/exceed renewal rate target across assigned accounts
- Regularly engage key stakeholders to communicate ROI and reinforce value proposition
- Be an industry expert and partner cross-functionally to solution and advocate on behalf of your customers
- Collaborate with internal teams to ensure customer requirements and goals are met
How you can do more than account management:
- Provide product input based on customer feedback
- Drive community traffic by advocating industry trends to the education team
- Help promote a great culture
Who you are:
- 10+ years customer success or account management experience
- You are highly consultative, business savvy, and have excellent analytical skills as well as the ability to understand complex data and make data-driven decisions
- You have excellent verbal and written communication skills
- You are detail-oriented and have worked with large, complex enterprise accounts with multiple projects and key stakeholders
- You are technically-savvy, understand data integration and enjoy learning new systems
- You are eager to learn about the evolving healthcare trends and are proactive in finding creative ways to deliver solutions to customers
- You are empathetic to customers needs and care deeply about helping them achieve their goals
- You are a self-starter; you are confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to success
- You are an engaging and captivating presenter and enjoy talking with and listening to others
- Willingness to travel to customer locations as needed
Additional Desirable Experience:
- Experience working for a growing small-mid sized company
- Experience in the healthcare industry, pharmaceutical advertising, and/or digital marketing
- Experience with Tableau, Jira, Workfront, Salesforce or other similar CRM tools
- Project and/or Campaign management experience
Why Work at Vumedi:
- Career changing opportunity to help build a healthcare startup with an exponentially growing viewership
- Make a direct impact in the growth of the company
- Be a part of a company that is beloved by doctors and improves patient care every day
Learn more about Vumedi
Top Skills
JIRA
Salesforce
Tableau
Workfront
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