Customer Success Director, Agency (DSP)

The Role:

We’re seeking a Customer Success Director – Advertising (DSP) to lead a team of highly skilled Customer Success Managers focused on managing and scaling DSP (Demand-Side Platform) advertising campaigns. This is a strategic leadership role for someone who thrives in the evolving world of retail media and wants to make a real impact through coaching, cross-functional collaboration, and enterprise client engagement.

You'll oversee relationships with top-tier brands, lead a pod of CSMs, and ensure that campaigns across platforms like Amazon DSP, Walmart Connect, and The Trade Desk are driving measurable, profitable growth.

What You'll Do:

Team Leadership & Development

• Lead, mentor, and grow a team of Customer Success Managers focused on DSP advertising.
• Establish and enforce performance standards, regular coaching, and development plans.
• Act as an escalation point for complex client or campaign issues.

Strategic Account Oversight

• Oversee the strategy and execution of full-funnel DSP media campaigns for enterprise clients.
• Ensure alignment between DSP campaigns and broader eCommerce growth strategies.
• Help your team build and maintain Joint Success Plans that tie into customer KPIs.

Client Engagement & Growth

• Cultivate high-trust relationships with VP, SVP, and C-level stakeholders at global brands.
• Guide clients in leveraging CommerceIQ’s platform to drive revenue growth through display advertising.
• Support your team in identifying upsell and cross-sell opportunities to expand account value.

Cross-functional Collaboration

• Partner with Sales, Product, and Engineering to advocate for customer needs and influence roadmap priorities.
• Collaborate closely with Paid Search teams to ensure strategic alignment between channels.

Insights & Innovation

• Stay ahead of retail media trends and bring innovative DSP strategies to your team and clients.
• Champion analytics and platform value by driving reporting and actionable insights across accounts.

What You'll Bring:

• Bachelor’s degree in Business, Marketing, Communication, Economics, or related field.
• 8+ years of professional experience, with 6+ years managing enterprise-level retail media campaigns.
• Deep expertise in DSP platforms like Amazon DSP, Walmart Connect, and The Trade Desk.
• Experience managing DSP advertising budgets in the multi-million dollar range.
• Proven track record of managing high-performing CSM teams in a SaaS environment.
• Advanced skills in bid/budget management, promotion planning, and campaign optimization.
• Excellent communication and presentation skills, with strong executive presence.
• Analytical mindset with comfort navigating data, Excel, and digital advertising metrics.
• Demonstrated success in client retention, growth, and satisfaction at scale.

Benefits & Perks: 

The typical base pay range for this role across the US is USD: $155,000 - $214,000 per year.    

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.  

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance 
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO

Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ! 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.