The Customer Success Associate will ensure customer satisfaction and retention, provide training, and collaborate with teams to enhance customer experiences.
This is a remote position.
Who we are
At Scandium, we believe that software testing should be an enabler, not a bottleneck. Our mission is to revolutionize the world of automated testing by providing a robust, no-code test automation tool that empowers individuals across roles to effortlessly author and maintain automated test cases. With a focus on simplicity, accessibility, and efficiency, Scandium is designed to meet the diverse needs of software testers, SDETs, product owners, developers, and all stakeholders committed to delivering exceptional products that meet global standards.
Job Summary
We're seeking a Customer Success Associate to join our team at Scandium Systems Inc. As a Customer Success Associate, you will be the primary point of contact for our customers, ensuring they achieve their desired outcomes while using Scandium's no-code test automation tool. You will build strong relationships, provide expert guidance, and advocate for our customers' needs to drive adoption, satisfaction, and retention.
Key Responsibilities
1. Develop and execute customer success plans to ensure customer adoption, satisfaction, and retention
Key Responsibilities
1. Develop and execute customer success plans to ensure customer adoption, satisfaction, and retention
2. Build strong relationships with customers, understanding their goals, challenges, and use cases
3. Provide expert guidance on Scandium's features, best practices, and ROI optimization
4. Deliver product training, onboarding, and support to customers
5. Identify and mitigate risks, resolving customer issues promptly and professionally
6. Collaborate with internal teams (Sales, Product, Support) to ensure seamless customer experiences
7. Analyze customer data to inform product roadmap and customer success strategies
8. Meet or exceed customer success metrics (e.g., renewal rates, customer satisfaction)
9. Stay up-to-date with industry trends and emerging technologies in software testing and automation
Requirements
1. 3+ years of customer success experience in B2B SaaS (software as a service)
2. Proven track record of driving customer adoption, satisfaction, and retention
3. Excellent communication, interpersonal, and problem-solving skills
4. Ability to understand customer business goals and challenges
5. Experience with customer success platforms and tools (e.g., Freshdesk, Gainsight, HubSpot)
6. Strong analytical and data-driven decision-making skills
7. Experience with test automation, software testing, or related fields a plus
8. Knowledge of software development life cycles and testing methodologies a plus
9. Bachelor's degree in Computer Science, Business Administration, or a related field
Benefits
What We Offer:
1. Opportunity to shape the future of automated testing
2. Collaborative and dynamic work environment
3. Competitive salary and benefits package
4. Professional growth and development opportunities
5. Access to cutting-edge technology and tools
6. Recognition and rewards for outstanding performance
Equal Employment Opportunity:
Scandium Systems Inc. is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Similar Jobs
Information Technology
Manage post-sales customer relationships for assigned accounts, driving adoption, renewals, upsell/cross-sell, onboarding, and digital engagements. Coordinate across sales, services, channel teams and SMEs, provide licensing and entitlement expertise, run customer communications and gap analyses, report usage, and improve processes to accelerate time-to-value and customer loyalty.
Top Skills:
GainsightMicrosoft Office SuiteSalesforce CRM
Information Technology • Software
Serve as primary client contact supporting business licensing operations: manage communications and shared inboxes, process licensing orders and renewals, maintain records and databases, coordinate with internal teams, and provide administrative support. Candidates with licensing experience may prepare and track license applications, research requirements, and interact with government agencies to ensure compliance.
Top Skills:
Crm Systems
Fintech • Payments • Software • Financial Services
Own structured onboarding and merchant relationships to drive activation of Wisetack. Educate customers, run activation campaigns, gather product feedback, and collaborate with product and growth teams to improve activation and loan volume.
Top Skills:
ChatgptClaudeConfluenceGoogle SuiteGranolaSalesforceSalesloftSlackTableau
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
