Customer Success Associate

Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social.

Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.

Operating and serving clients the world over, Brandwatch has 15 offices across the globe and more than 1,000 employees worldwide. Brandwatch is a Cision Company.

As a Customer Success Associate, you are focused on securing healthy long-term adoption among your assigned portfolio of customers through trainings, follow-ups and additional check-ins. You are a driven, customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results for our customers.

What you’ll do:

Serve as the primary point of contact for the customer during and post-implementation

Develop a trusted advisor relationship with customer stakeholders to drive product and services adoption

Educate customers on how to leverage features and new releases

Understand the customer’s needs and link them to workflows in our products and/or services

Conduct periodic customer health-checks to understand behavior and proactively address inactivity and/or missed opportunities

Help strategize with the customer at key stages of the lifecycle on how to optimize their use of the product and services, ensuring ROI

Partner with internal stakeholders to align account activities with the customers’ business case and strategy

Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure successful renewals

What you have:

Minimum 1 year of experience. Ideally has had a full-time job or experience alongside studies.

Experience in sales, customer success, account management or customer support

Passion to develop and build a career in Customer Success

Customer-first mindset and strong relationship management skills

Strong problem-solving skills and good technical knowledge

A passion for the digital marketing landscape

Commercial acumen and comfort with working towards set targets

Solid organizational skills like project management and milestone completion

The drive to steer customers to succeed with a data-driven approach

Good communication skills

What we offer:

Competitive salary

Flexible and remote working

Generous parental leave policy

Apple Macbook

Medical, dental, vision, life & disability insurance

401(k) with company match

PTO, Holidays, Floating Holidays, Sick Time, and Community Service Day

Casual work environment with amazing co-workers

Our Values:

We Act with Care - We invest in our teams, treat each other with respect, and understand that people are the center of our work. We care about our purpose and invest heavily in services to better support our customers.

We Take Pride - We take pride in the quality of our products and services, our company, and each other.

We Spark Change - We are agents of change and we are pioneers in our industry. We reward creativity and value the lessons that come not only from success, but failure as well.

If you’ve found our job opportunity interesting but you don’t meet all of the requirements, it’s still worth applying. We’d love to hear from you!

Brandwatch is a globally distributed organization. However, we can’t provide any legal sponsorship to attain a work visa or permit in your country of residence, nor in any of the countries where we operate. We strongly advise you to seek legal counsel to ensure your residential status is fully legal before you apply. Any offer of employment we make you will be conditional upon you having the right to work in your hiring location and Brandwatch will verify this as part of the onboarding process.

To all recruitment agencies: Brandwatch does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.