Customer Success Architect, UK

Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes.

We are working towards a mission of processing a double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7-Eleven and Woolworths.

Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and has raised funding from top investors, including Y-Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF.

As a Customer Success Architect, you’ll own the design, rollout, and optimization of delivery workflows for our largest and most strategic customers. You'll serve as the connective tissue between customers, our internal teams (engineering, operations, success), and third-party delivery partners. Your goal: build scalable logistics products and infrastructure that drive delivery volume and customer satisfaction.

This role is ideal for someone who thrives at the intersection of product, ops, and execution—someone who can think strategically, move fast, and obsess over outcomes.

• Design & Deploy Logistics Solutions: Collaborate with customers to understand their delivery needs, order flows, and operational constraints—and translate that into scalable product configurations.

• Drive Product Outcomes: Act as a voice of the customer, using feedback and insights to shape features, workflows, and internal tooling. Collaborate tightly with engineering to evolve our delivery platform.

• Own High-Impact Implementations: Manage onboarding and expansion for our most important accounts—ensuring the product is deployed smoothly and optimized for performance.

• Bridge Tech & Ops: Work with our operations team and delivery partners to troubleshoot edge cases, build workflows for complex scenarios, and ensure reliability at scale.

• Influence Roadmap: Identify and advocate for features that increase volume, improve delivery reliability, and enhance the customer experience.

• Represent Nash: Lead customer conversations, demos, and strategic planning sessions, especially when launching new delivery models or regions.

• Have 4+ years of relevant experience (e.g., product management, operations strategy, logistics/supply chain, consulting, or startup experience).

• Understand marketplace dynamics, logistics systems, or API-driven platforms.

• Communicate clearly and work cross-functionally with technical and non-technical teams.

• Are scrappy, resourceful, and eager to build from 0 to 1—quickly.

• Enjoy solving real-world operations problems through systems and software.

• Bonus: Experience with delivery tech (e.g., route optimization, dispatching, fleet management), or a background in CS/engineering.

✅ Early-stage, well-funded startup – directly impact the company and grow your career!
✅ Quarterly broader team on-sites to bond with teammates
✅ Competitive compensation and opportunity for equity
✅ Flexible paid time off
✅ Health, dental, and vision insurance