Handle inbound/outbound calls, resolve customer inquiries and complaints, document interactions, provide product recommendations, and explain company policies in a remote call center environment.
We are looking for a Customer Service Representative to assist customers in a call center environment. This is a remote position where you will address customer concerns and provide solutions.
Description:
- Handle inbound and outbound customer calls.
- Provide solutions to customer inquiries, complaints, and product issues.
- Document customer interactions and resolutions.
- Offer product recommendations and explain company policies.
Qualifications:
- High school diploma or equivalent.
- 1+ years of experience in a call center or customer service role.
- Strong verbal communication skills.
- Basic computer proficiency and familiarity with CRM software.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Flexible working hours.
Top Skills
Crm Software
Similar Jobs
Insurance • Financial Services
Respond to policyholder and agent inquiries via phone and email, process account changes and documents, scan/index materials to OnBase, investigate complaints and potential fraud, assist with mail and outgoing correspondence, complete training, and support team workflow and assigned projects.
Top Skills:
Word,Excel,Onbase
Fintech
Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.
Top Skills:
ChatContact Center SoftwareDigital WorkflowEmailHardwired EthernetOnline Tools And AppsSms/Text
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
As a Customer Service Representative, you'll assist clients with life insurance inquiries and transactions, while ensuring exceptional support and communication.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
