Provide friendly customer support via phone, email, live chat, or in person; resolve issues, document interactions in CRM, follow up for satisfaction, and escalate complex cases.
We are looking for a highly motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and providing a high level of service. This position plays a vital role in ensuring customer satisfaction and fostering long-term relationships with our clients.
Key Responsibilities:
- Customer Assistance:
- Handle customer inquiries via phone, email, live chat, or in person in a friendly and professional manner.
- Provide accurate, valid, and timely information by using the appropriate methods/tools.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution to solve the issue.
- Issue Resolution:
- Follow up with customers to ensure their issues have been resolved and satisfaction has been achieved.
- Document customer interactions, feedback, and troubleshooting steps in the company’s CRM or service database.
- Escalate complex issues to the appropriate department when necessary.
Top Skills
Crm,Service Database,Phone Systems,Email,Live Chat
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
