The Customer Service Representative will schedule technicians, interact with customers, maintain records, and ensure high-quality service in the HVAC industry.
Central Cooling & Heating - Customer Service Representative
Come join one of the fastest growing home services companies in the US!
Central Cooling & Heating (a Sila Services Company) is an industry leading residential HVAC contractor located in Woburn, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team!
Come grow with us!
In exchange for your skillset and commitment, we offer:
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews
Customer Service Rep
About Central Cooling & Heating
Central Cooling &Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.
The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobs
Helping team members with side tasks
Maintain customer database
Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
1 - 5 years of customer service experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase “customer first” was practiced daily
Experience with Service Titan system is a bonus
Salary: $22 - $26 per hour
Schedule:
8 hour shift
Day shift
Monday to Friday and 1 ½ day Saturday a month
Overtime
Weekend availability for on call once a month, must have wifi at home
Ability to commute/relocate:
Reliable commute to Woburn daily or planning to relocate before starting work (Required)
Experience:
Dispatching: 3 years (Preferred)
Service Coordinator: 3 years (Preferred)
HVAC Industry: 1 year (Preferred)
Work Location: In person
Top Skills
Service Titan
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