As a Customer Specialist, you will provide exceptional shopping experiences, engage with customers, promote products, and maintain store standards while supporting an inclusive environment.

Top Skills: Store Systems

BRUNT Workwear

Customer Experience Representative

16 Days Ago

Hybrid

North Reading, MA, USA

Entry level

Fashion • Retail

As a Customer Experience Representative, you'll engage with customers through phone, chat, and email, ensuring their needs are met and fostering lasting relationships. You'll also handle feedback trends and collaborate on customer-centric improvements.

Top Skills: AircallGorgiasLoopShopify

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

Job Description

We are currently seeking a Customer Service Representative who can become an integral member of the team.

DUTIES AND RESPONSIBILITIES:

   - Routinely check for incoming jobs from email, incoming bin, and over the counter.
    -Accurately codes customer tickets in accordance with company prescribed guidelines
    -Addresses all client inquiries and concerns in a business-like and timely manner.
    -Explain complexities and scheduling of each job before assigning jobs to operators.
    -Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
    -Double check correctness of information given on incoming correspondence.
    -Log jobs out after they are completed and shipped out.
    -Ensure that front desk is clean and organized at all times.
    -Possesses the ability to multi-task without losing focus.
    -Provide front counter assistance to customers as needed.
    -Responsible for answering incoming telephone calls.
    -Maintains proper inventory of supplies.
    -Provides back-up assistance to the production staff as needed.
    -Responsible for other duties as assigned by Manager.

QUALIFICATIONS:

Strong organizational skills and attention to detail
Experience with enhancing service offerings
Good knowledge of how to increase revenue
Experience with Prepress and offset
Solutions focused - ability to solve problems efficiently
Ability to communicate effectively
Excellent Customer Service skills and experience
Proficiency with MSOffice
Graphics Application skills and experience

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