The Customer Service Representative will handle customer inquiries, schedule appointments, input data, and provide exceptional support while working both in office and on-call.
Central Cooling & Heating - Customer Service Representative
Come join one of the fastest growing home services companies in the US!
Central Cooling & Heating (a Sila Services Company) is an industry leading residential HVAC contractor located in Woburn, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team!
Come grow with us!
In exchange for your skillset and commitment, we offer:
- 401(k) with Company Match
- High-quality, Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Tuition reimbursement
- Special deals/Discounts on a variety of services and entertainment
- Family & friends discounts on services
- Yearly Performance Reviews
Customer Service Representative
Central believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Central Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
The Central Customer Experience Representative works as the primary liaison between our customers and our field service technicians and sales professionals.
They are responsible for the following:
· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.
· Screening, qualifying, and scheduling appointments for our service technicians.
· Inputting customer data into our proprietary database.
The ideal Customer Experience Representative must have:
· The ability to work Monday thru Friday 9-6, Sat 8-12 1-2 times a month.
· WIFI at home to log into our system when on call. Our on-call rotation is one day per week each week and one weekend a month. We provide a laptop and cell phone all emergency calls go to which may need to be dispatched out that day/night or scheduled for next business day.
· Excellent communication, organizational and interpersonal skills.
· A polished and professional demeanor.
· Self-motivation and discipline.
· An ambitious and competitive nature.
· Highly evolved customer service skills.
· A working knowledge of Microsoft office and computer savvy competence.
The eligible Customer Experience Representative will receive:
· Average first year income range: $20-$25/HR depending on experience + on call pay.
· Benefits: Medical, Dental, and Life Insurance.
· Potential for monthly bonuses/commissions.
· 401(k) with company match.
· Comprehensive, paid training.
· On-going training and mentorship.
Requirements:
· Ability to commute to Woburn daily.
· Ability to work from home with WIFI for the on-call shift.
Job Type: Full-time
Salary: $20.00 - $25.00 per hour
Top Skills
MS Office
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