Customer Service Representative with French & English

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewCustomer Care is a single point of contact team for Motorola Solutions. Multilingual call, chat and email support for prospects, customers and partners in the following languages: English, German, French, Italian, Spanish, Polish, Ukrainian
Business working days: Monday to Friday.
Customer Care is part of the Centralized Managed & Support Operations (CMSO), working closely with Technical Support, Repair, Marketing, Channel Sales & Operations.
Job Description

• Handle inbound calls, chats, web inquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions

• Own non-technical/ technical requests and drive them through to resolution

• Work with the repair center to resolve issues around repair time, quality, or shipping

• Act as a focal point and liaise with customers, partners, engineers, and support managers

• Assist customers with guided resolution while researching our extensive database and sharing knowledge articles

• Work closely with engineers to drive knowledge article creation for potential technical issues from customers and partners

• Make outbound calls to prospective customers/partners as and when required by the Sales team

• Obtain a level of understanding of the whole of Motorola Solutions’ product portfolio and solutions

• Act as a customer-facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible

Basic Requirements

• Excellent French & English - both written and spoken (preferable French native speaker)

• Sales- related and/ or customer- oriented experience preferred

• Excellent communication skills, both spoken and written,  including listening, negotiating, and influencing

• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team

• High level of motivation with a will to succeed

• Attention to detail

We offer:

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.