Answer inbound customer calls to resolve account issues, product questions, order status, and troubleshooting; document interactions in CRM, follow scripts, and escalate when necessary.
Job Summary:
Provides support via phone to customers, resolving questions, complaints, and requests while delivering excellent service.
Description:
Answer inbound customer phone calls, assist with account issues, product questions, order status, and troubleshooting; document interactions in CRM; follow scripts and guidelines; escalate issues appropriately.
Qualifications:
• High school diploma or equivalent
• Clear phone communication
• 1+ year customer service experience preferred
• Reliable internet & quiet workspace
Benefits:
Remote work, paid holidays/PTO, health benefit options, training programs
Top Skills
CRM
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
