As a Customer Service Deputy Manager, you'll lead your team in delivering exceptional service, providing coaching, and developing efficient strategies while maintaining high standards and addressing challenges.
As a leader, you will focus on delivering exceptional customer service and upholding our reputation for excellence through your team. Reporting to the Senior Customer Service Contact Manager, you will inspire and uplift your team through coaching while fostering a collaborative environment. Your adaptability and proactive mindset will be essential in implementing innovative strategies to improve efficiency and address technical challenges.
This is a unique opportunity to be part of our exciting growth and play a key role in shaping the future of customer service within the customer service team as we expand across the US.
The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
The salary range for this role is $80,000 - $90,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
What you will do
Employee Perks
Your birthday off work
Bonus Scheme
Employee assistance programme
Eye care and flu vaccinations
Health insurance
Life assurance
Life events and long service gifts
Funded social events
This is a unique opportunity to be part of our exciting growth and play a key role in shaping the future of customer service within the customer service team as we expand across the US.
The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
The salary range for this role is $80,000 - $90,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
- Excellent planning, organization and time management skills.
- High self-motivation with a strong drive to achieve success.
- Ability to deliver high standards within agreed deadlines.
- People focused with the ability to inspire, motivate and influence improvement.
- Proven leader with experience in coaching and people management.
- Collaborates effectively within a team and plays a key role as a valuable team member.
- Exhibits resilience and a positive, can-do attitude when faced with change.
- Skilled at managing multiple diverse and complex projects in a fast-paced environment.
- Maintain compliance with individual licensing requirements according to regulations.
What you will do
- Driving the department in providing an excellent level of customer service and promoting the customer service ethos.
- Overseeing team performance while actively offering coaching, feedback, and support to the customer service team.
- Developing a framework to establish and sustain effective succession planning within the department.
- Maintaining an exceptional level of knowledge of the department's policies and procedures.
- Proposing, developing and implementing new ideas to drive the department forward and improve efficiency while maintaining an exceptional level of customer service.
- Fully investigating potential technical issues and liaising with the management team.
- Acting as a point of escalation for customer issues raised by Supervisors within the department.
Employee Perks
Your birthday off work
Bonus Scheme
Employee assistance programme
Eye care and flu vaccinations
Health insurance
Life assurance
Life events and long service gifts
Funded social events
Similar Jobs at bet365
Digital Media • Gaming • Software • Esports • Automation
The Licensing Analyst will assist the Legal department by ensuring compliance with licensing regulations, filing applications, tracking changes, and managing regulatory tasks.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
