Customer Quality Leader

Job Description SummaryThe Customer Quality Leader at GE Vernova will play a pivotal role in enhancing customer satisfaction and driving quality improvements across strategic client engagements. This position entails the management and oversight of customer health cards, coordination of strategic discussions, and leadership in quality initiatives. The successful candidate will be responsible for maintaining and governing the COPQ dashboard, facilitating Kaizen events, supporting executive leadership presentations, and integrating quality data across the enterprise.

Job Description

Key Responsibilities:

Quality Data Governance: Lead data governance efforts for the COPQ dashboard, ensuring data integrity and alignment with business objectives. Integrate COPQ and Major Event (ME) data across the enterprise, acting as a custodian and steward to ensure data accuracy and consistency. Maintain COPQ dashboard functionality, ensuring adaptability and responsiveness to business needs as results are presented.

Customer Health Cards Management: Gather information, set up calls, prepare and manage the development of customer health cards for specific customers. Coordinate discussions with the Strategic Account Executives (SAE), Business Quality Leaders, and the Quality council to collect Cost of Poor Quality (COPQ) and Major Event data, ensuring accurate and current status reports. Improve

Customer Quality Experience: Collaborate with internal teams to develop solutions and to accelerate "get well plans" for specific customers, ensuring timely resolution of quality issues. Lead and/or facilitate kaizen events to drive continuous improvement and operational excellence within the organization and aligned to the Hoshin Kanri (Strategy Deployment) action plans.

Qualifications:

• Bachelor's Degree from an accredited college or university.
• Demonstrated ability to implement sustainable changes successfully in transactional environments.
• Impactful communicator with experience problem solving, working, and leading cross-functionally in large, matrixed organizations; understands how to navigate diverse cultures and relationships.
• Highly collaborative person, comfortable with conflict and debate normally associated with change.
• Proven mentoring and coaching abilities; demonstrated ability to motivate and inspire others and to lead with humility, transparency, and focus.
• Strong interpersonal, writing, and presentation skills; ability to conceptualize, structure, and present compelling stories to a wide range of audiences.
• The ideal candidate will possess strong analytical acumen and expertise in data governance and visualization, with proficiency in tools and technologies such as MS-Excel, Python, SmartSheet, Power BI, Tableau.
• Strong alignment with GE Vernova Way, including being a strong advocate for creating diverse and inclusive environments.

About GE Vernova:

GE Vernova Inc. (NYSE: GEV) is a purpose-built global energy company that includes Power, Wind, and Electrification segments and is supported by its accelerator businesses. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it. GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with approximately 75,000 employees across 100+ countries around the world. Supported by the Company’s purpose, The Energy to Change the World, GE Vernova technology helps deliver a more affordable, reliable, sustainable, and secure energy future. Learn more: GE Vernova and LinkedIn.

Additional Information

#LI-Remote - This is a remote position