Customer Quality Engineer

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role:

Manage and ensure corrective and preventive actions are implemented for the Customer's complaints. Responsible for improving the overall quality performance of the product we deliver to our customers. Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 and ESDS 20.20 as well as customer specific requirements.
What You Will Do:

• Root cause analysis and implementation of corrective action for 0KM concerns (mass production
• Responsible for maintaining and continual improvement activities to enhance the quality system.
• Manage containment actions for 0Km concerns (including customer sorting).
• Manage additional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan).
• Execute IPSO Audit to ensure transfer to production of new products are in accordance with approved data.
• Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).
• Support the Quality Inspectors and technicians to ensure that products and processes comply with the relevant requirements of the quality management system.
• Preparation of QA reports.
• Development of Control Plans and ensure handover for Control Plan maintenance.
• PPAP submission process and provide customer feedback for approval.
• Ensure product audit
• Other activities as required by the Sr. Customer Quality Engineer.

What You Need to Be Successful:

• Integrity.
• Innovation.
• Inclusion.
• Teamwork & Respect.
• Excellence
• BS Technical Engineering Degree.
• 3 years of prior experience as Quality Engineer and 3 years of prior experience in industrial product manufacturing environment.
• English 90%.

Bonus Points if You Have:

• Leadership.
• Change Orientation.
• Collaboration.
• Judgment.
• Result Driven.
• Communication Skills (Oral and Written).
• Able to plan and organize.
• Social and group skills.
• Initiative.
• Analytical.
• Problem solving skills.
• Computer knowledge (Auto cad, Office: Word, Excel, Power Point, SAP, etc.).
• Control Plan knowledge.
• PPAP knowledge
• MSA Measurement System analysis
• Statistical Process Control (SPC).
• 8Ds
• 5 Why
• VDA.
• Automotive Customer portals experience.

What Makes You Eligible:

• Willingness to travel.
• Willingness to work in an office in Queretaro, MX.
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

What We Offer

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.