Customer Quality Engineer - Norplas Industries

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Job Responsibilities:

• Support the Customer Relations Manager and quality management team in the administration of activities that will ensure Customer satisfaction.
• Participate in continuous improvement programs and activities to ensure the attainment all departmental performance objectives - specifically Norplas' quality objectives.

• Support Norplas' Customer base through a proactive approach to managing their quality, delivery and technology objectives.
• Support the collection, organization and distribution of non-conformance data related to Customer concerns, PPM's and PRR's.
• Publish Customer performance charts / data to Senior Management and the Department Managers on a monthly basis
• Through the Corrective Action Process, support the implementation of effective containment measures, the development of effective root cause analysis and permanent corrective action plans in conjunction with Management and their delegates to ensure Customer satisfaction.
• Support the completion of 5-phase reports (and other prescribed formats).
• Participate in the review of returned Customer product and assist in establishing continuous improvement plans to reduce the number of returned parts.

• Participate in scheduled management reviews to focus on continual improvement of Customer issues and the Quality System itself.

• Conduct product quality and process audits and report the results to Senior Management.
• Support the company's TS-16949 initiatives.
• Ensure all documentation related to Customer concerns is organized in accordance with Norplas' procedures and TS-16949 requirements.
• Interface with the Metrology group to support product dimensional capability as necessary.
• Interface with Norplas offsite Customer Quality Liaisons to ensure customer satisfaction.
• Support new program launches by attending Norplas Launch team meetings and other events scheduled at the customer locations.
• Develop an effective system of tracking RMA's and debit memos.
• Ensure boundary samples/visual aids for all departments are up to date in accordance with the quality system.
• Ensure that all accidents are properly reported and accident investigations are completed within 24 hours.
• Perform other duties as assigned.

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Exteriors