This role involves managing order processing and fulfillment, communicating with customers, supporting billing, and collaborating with the accounting team.
This is a remote position.
About the Role:
We are seeking a detail-oriented and proactive Order Management & Fulfillment Specialist to join our team. This role is critical in ensuring smooth order processing, accurate billing, effective communication with customers, and timely accounts receivable support. The ideal candidate will have experience with ERP systems like NetSuite, strong organizational skills, and a collaborative mindset.
We are seeking a detail-oriented and proactive Order Management & Fulfillment Specialist to join our team. This role is critical in ensuring smooth order processing, accurate billing, effective communication with customers, and timely accounts receivable support. The ideal candidate will have experience with ERP systems like NetSuite, strong organizational skills, and a collaborative mindset.
Key Responsibilities:
- Manage order processing and fulfillment activities from order entry to delivery
- Provide responsive and professional communication to customers regarding order status, delays, or issues
- Investigate and resolve customer inquiries and complaints on time.
- Support billing processes and ensure accuracy in invoicing
- Collaborate with the accounting team to assist with accounts receivable follow-up
- Maintain accurate records and update order statuses in the ERP system
- Identify and escalate process improvements or operational challenges
Requirements
Key Qualifications:
- Experience using NetSuite or similar ERP systems is highly preferred
- Strong understanding of order fulfillment and billing workflows
- Excellent attention to detail and accuracy in data entry
- Strong written and verbal communication skills
- Proven ability to multitask, prioritize tasks, and manage time efficiently
- Self-motivated team player who can also work independently and take initiative.
Benefits
Reminders:
- Attaching your resume is optional but highly recommended to ensure the information in your application form is accurate.
- A Loom video is required as clients may request it during the selection process.
- Be sure to complete the skill set section thoroughly—this is crucial for our internal system automation and ensures your application is processed efficiently.
Similar Jobs
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide phone and email technical support for Dealertrack DMS products, troubleshoot system performance, log and track tickets in the CRM, meet SLA targets, escalate and communicate with other departments, and work required shifts including weekends. Maintain product knowledge and handle multiple concurrent issues independently and as part of a team.
Top Skills:
Crm Ticketing SystemDealertrack DmsDealertrack SolutionsGenesys PurecloudSalesforce
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide remote technical support for Dealertrack DMS via phone and email, troubleshoot product and system performance issues, log tickets in CRM, meet SLAs, escalate and coordinate with other departments, work varied shifts including weekends, and maintain product expertise.
Top Skills:
CRMDealertrack DmsGenesys PurecloudSalesforce
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide remote technical support for Dealertrack DMS via phone and email, troubleshoot product and system issues, log and manage CRM tickets, meet SLA targets, escalate and coordinate with other teams, and work flexible shifts (including weekends) while maintaining product expertise and high customer service standards.
Top Skills:
CRMDealertrack DmsGenesys PurecloudSalesforce
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
