Guide new clients through the onboarding process, educate on products, troubleshoot issues, and maintain onboarding records while collaborating with teams for client success.
The Role:
This role is remote within the United States.
As a Remote Customer Onboarding Specialist at Turquoise Health, you will guide new clients through the onboarding process, ensuring a smooth and positive experience while enabling successful adoption of our products.
Responsibilities:
- Manage the end-to-end customer onboarding process
- Educate clients on product features and best practices
- Troubleshoot onboarding issues and escalate when necessary
- Maintain accurate records of client onboarding activities
- Collaborate with sales, product, and support teams to ensure client success
What You Bring to the Role:
- 1–3 years of experience in customer onboarding, customer success, or account management
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Proficiency with Google Workspace, CRM, and collaboration tools
- Ability to work independently in a remote environment
- Bachelor’s degree or equivalent experience preferred
Compensation:
$55,000 – $70,000 depending on experience
Job Location
Fully remote within the US.
Disability Accommodation
Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities.
Benefits
- Comprehensive health coverage
- Competitive compensation
- Unlimited PTO + leave
- Work from home
- Paid co-working weeks
- Wellness & learning benefits
Top Skills
CRM
Google Workspace
Similar Jobs
Information Technology • Internet of Things
The role involves collaborating with top law firms, providing AI strategic insights, mastering AI tools, and solving complex customer challenges.
Top Skills:
Ai PlatformAnnotation PipelinesGenerative AiOcrRag Architectures
Software
The Onboarding Specialist welcomes clients post-sale, guides them through using the Subsplash platform, and optimizes the onboarding experience for client retention and satisfaction.
Top Skills:
AsanaGoogle AppsJIRAPhotoshopZendesk
Fitness
The Onboarding Specialist guides new PushPress clients through initial setup and adoption of products, ensuring client satisfaction and reducing churn.
Top Skills:
Google WorkspaceHubspotIntercomSlackZoom
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
