Customer Onboarding and Implementation Lead

We are a rapidly growing, Boston-based medical technology company using AI to enable clinicians to make informed decisions on cardiovascular care - leading to better patient outcomes, improved quality of care, and reduced healthcare costs. Come work at Elucid and be part of delivering on our mission to prevent heart attacks and strokes!
We're seeking an experienced Customer Onboarding and Implementation Lead, responsible for defining and executing our customer success strategy. This is a unique opportunity to build a key function within a dynamic, growing company and make an lasting impact on our commercial expansion. As the architect of our implementation process, you'll shape how we onboard and support customers, turning technical integration into a seamless experience that drives early adoption of our imaging solution.
The ideal candidate will have:

• Bachelor's degree in relevant field with 5+ years of experience in customer onboarding/implementation roles within sales organizations.
• Experience with healthcare SaaS products (particularly medical imaging or visualization) and technical understanding of PACS/EMR integration.
• Knowledge of radiology services workflows, in a hospital and/or in a clinic or practice-based environment is strongly preferred.
• Strong technical knowledge with an ability to communicate complex concepts to non-technical users.
• Basic understanding of medical reimbursement systems.
• Excellent interpersonal skills with proven customer and internal stakeholder relationship building ability.
• Detail-oriented with strong organizational, project management, and critical thinking skills.
• Proficiency with CRM software (Salesforce preferred).
• CT scanner technical experience or background as CT technologist is a plus.

Work Location and Travel Requirements:

• This role is based out of our office in Boston, MA. For local candidates, we operate in a hybrid model with regular in-office collaboration. Candidates outside of the Boston area are invited to apply as fully-remote employees.
• Regular travel is required to meet with customers and attend occasional industry events.