Customer Marketing Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Job Title: Customer Marketing Manager
Location: Hybrid, Boston office
Company: Onshape by PTC

Bring Engineering Stories to Life

Are you a mechanical engineer or industrial designer with a passion for storytelling? Do you love CAD and want to help others succeed by sharing their innovations with the world? Onshape by PTC is looking for a Customer Marketing Manager who blends technical expertise with creative communication to spotlight the real-world impact of our users.

This is a unique opportunity to pivot from engineering into marketing—while staying close to the tools, technologies, and people that make product development exciting.

What You’ll Do

• Champion the Voice of the Customer: Build relationships with engineers, designers, and startups using Onshape. Discover and amplify their stories through case studies, blog posts, videos, and social media.
• Curate CAD Content: Source and showcase compelling CAD models, product designs, and workflows that highlight the power of Onshape.
• Manage Customer Programs: Lead initiatives like user spotlights, testimonials, and ambassador programs to grow a vibrant, engaged community.
• Collaborate Across Teams: Work with product, sales, and content teams to align messaging and ensure customer stories are integrated across campaigns.
• Drive Engagement: Use storytelling to inspire and educate prospects, customers, and the broader design and engineering community.

What We’re Looking For

• Background in Mechanical Engineering or Industrial Design
  (Bachelor’s degree or equivalent experience)
• Hands-on CAD Experience
  (Familiarity with Onshape, SolidWorks, Fusion 360, or similar tools)
• Experience managing end-to-end projects
  (Leading the development of a mechanical component/system from concept through CAD modeling, prototyping, testing, and final production)
• Strong Communication Skills
  (Writing, interviewing, and storytelling across digital formats)
• Customer-Centric Mindset
  (You love connecting with people and helping them shine)
• Creative and Strategic Thinking
  (You can see the big picture and execute the details)

Bonus Points For

• Experience in content marketing, community building, or customer advocacy
• Experience attending engineering tradeshows or participation in CAD/industry events (e.g., ASME conferences, design competitions, or tech expos)
• Familiarity with video production, social media, or design tools (Salesforce, Zapier, etc)
• Startup or SaaS experience

Why Join Onshape?

• Be part of a fast-growing, innovative team at the forefront of cloud-native CAD
• Help shape how the next generation of engineers and designers share their work
• Enjoy a collaborative, mission-driven culture with room to grow
• Competitive salary, benefits, and flexibility

Ready to turn your engineering background into a storytelling superpower?
Apply now and help us celebrate the people who are building the future—one design at a time.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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