The role involves managing customer logistics through strategic implementation, project management, and stakeholder engagement to enhance service quality and reduce costs.
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Roles & Responsibilities
- Customer Logistics Management,
- Dedicated Customer Support;
- CLM Customer Global Strategy Implementation;
- CLM Customer Regional Strategy Development & Implementation;
- Support Customer Profile Analysis; Support Solution Design;
- Support Supply Chain Strategy;
- SOP Development;
- Project Management (Customer Onboarding);
- Quality Agreement for Implementation;
- Regular Business Reviews; Structural Issue Resolution (Corrective Actions & Preventative Actions);
- Escalation Management;
- Driving Customer Quality;
- SOP Ownership (Including Change Requests);
- Customer Improvement of Service Quality;
- Management of Cost to Serve;
- Knowledge Management;
- Reduce Cost of Poor Quality;
- Engagement with senior leadership (e.g. supply chain/logistics Directors) in customer regional headquarters
Requirements
- Education: Bachelor’s degree or equivalent
- Experience: Six (6) years of relevant work experience at regional level, preferably in logistics field supporting large customers
Job Posting End Date:
2026-06-30Similar Jobs
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