Provide remote client-facing support including scheduling, confirmations, itineraries, record-keeping, and event coordination via email, chat, and phone. Maintain accurate client records, assist internal teams with coordination tasks, and deliver proactive, friendly assistance to ensure client satisfaction.
This is a remote position.
We are looking for a Remote Customer Experience Associate to join our team. In this role, you’ll provide support for client-facing activities, including scheduling, communications, and event coordination. You’ll assist with confirmations, itineraries, and other details to ensure a smooth and positive experience for every client. Customer Experience Associate
Requirements
Must be 18 years of age or older
Access to a computer or smartphone with reliable internet
Strong written and verbal communication skills
Organized and able to multitask effectively
Previous experience in administrative support, hospitality, or events is helpful but not required
Key Responsibilities:
Communicate with clients via email, chat, and phone
Confirm schedules, appointments, and event-related details
Maintain accurate client records and updates
Support internal teams with coordination tasks
Provide proactive and friendly assistance to ensure client satisfaction
Benefits
Daily pay available
Flexible scheduling
Exclusive company perks
Opportunities for growth
Supportive and inclusive work environment
Equal Opportunity
We are an equal opportunity employer and encourage applicants from all backgrounds to apply.
Similar Jobs
Artificial Intelligence • Healthtech • Software • Telehealth
Provide empathetic, multi-channel customer support (phone, email, chat), troubleshoot account/billing/technical issues, document interactions, escalate complex problems to Engineering/Product, identify process improvements, support one weekend day weekly, and relay customer feedback to inform product and marketing decisions.
Cannabis • Payments • Software • Transportation • Analytics
Provide frontline B2B support for brand and retail partners across email, phone, and chat; manage high-volume ticket queues; handle end-to-end order and account workflows, billing inquiries, and escalations; liaise with Operations, Sales, Finance, and Compliance; maintain CRM/ticket records; contribute to knowledge base and process improvements; meet KPI targets and participate in coaching and QA.
Top Skills:
CRMFreshdeskPhoneSaaSSalesforceSlackZendesk
Kids + Family • Social Media
Provide empathetic, efficient customer support across email, SMS, social DMs and phone for orders, activation, billing, and technical troubleshooting. Maintain SLAs, follow workflows and escalate when needed. Contribute feedback, documentation, and knowledge sharing to improve customer experience and team processes.
Top Skills:
InstagramShopifySmsStripeZendesk
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
