As a Customer Engineer, you will debug issues, optimize queries, assist customers in Slack, and ensure customer outcomes while communicating effectively.
turbopuffer is looking for someone to help our customers succeed.
what you'll do:
debug customer issues, optimize queries
write examples for our docs
live in customer slack channels, helping to solve problems
own customer outcomes
must have:
typist - you can write well and can explain complex ideas simply
linux - you're comfortable in terminals and reading logs
python or javascript/typescript - for reproducing issues and building solutions
human - you build trust and keep things productive when everything's on fire
systematic - you methodically work through problems until you've found the root cause
nice to have:
k8s experience
vector search or full-text search background
experience with the major cloud platforms
tpuf is hardcore & whimsical. we value:
overstep > understep
show > tell
complexity is earned
showing up as part of our customer’s team
making stuff easy to react to
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Serve as a quota-carrying technical trusted advisor owning discovery, architecture, demos, PoCs, onboarding, adoption, and expansion. Lead technical discovery with AEs, deliver implementations, monitor customer health, drive revenue growth, and leverage AI tools to automate workflows and accelerate customer outcomes.
Top Skills:
APIsCloud InfrastructureCloudflare Ai GatewayCloudflare VectorizeCloudflare Workers AiDdos MitigationDnsEdge ComputingJavaScriptLlm OrchestrationPrompt EngineeringPythonRagRouting
Artificial Intelligence • Big Data • Machine Learning • Software • Analytics
Supports customers by troubleshooting technical issues, reproducing bugs, identifying root causes, and delivering fixes. Designs features, writes production code and unit tests, reviews code, and contributes to automated testing. Develops infrastructure with Terraform and Helm while working extensively with Kubernetes, Docker, cloud platforms, Linux, microservices, and MLOps systems for deploying and monitoring machine learning models.
Top Skills:
AkkaAWSAzureBashC++DockerDruid DatabaseFirewallsGCPGoGrpcHelmJavaKubernetesLinuxMicroservicesMlopsNumpyPandasPythonPyTorchRelational DatabasesReverse ProxiesScalaScikit-LearnSpringSslTerraformUdp/Tcp
Artificial Intelligence • Big Data • Machine Learning • Software • Analytics
Troubleshoot customer issues, analyze and reproduce bugs, identify root causes, implement fixes, design features, write code and unit tests, and contribute to automated testing. Review developer designs and code, improve engineering practices, and manage infrastructure changes using Terraform and Helm. The role requires strong software engineering, Kubernetes, Docker, Linux, cloud, networking, and customer communication skills.
Top Skills:
AkkaAWSAzureBashC++DockerDruid DatabaseFirewallsGoGoogle Cloud PlatformGrpcHelmJavaKubernetesLinuxMicroservicesNumpyPandasPythonPyTorchRelational DatabasesReverse ProxiesScalaScikit-LearnSpringSslTcpTerraformUdp
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
