Customer Engineer ll

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE:  Customer Engineer - Restaurants

GRADE: 7

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• This Customer Engineer position is responsible for the installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment on-site at our client’s locations while representing NCR Voyix in a manner that reflects positively on the image, core values, and reputation of the company
• This position includes up to 100% travel as you will drive in a company vehicle or fly to each site to complete your objective and may be required to perform work overnight while the business is closed
• The Customer Engineer is responsible for
  • NCR Voyix assets that will be used in the delivery of customer services (e.g. tools, software, documentation, and intellectual property)
  • Maintaining parts inventory records and appropriate parts levels
  • Accurate and prompt reporting of calls and activity is required, as well as other reporting as needed. This includes tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation
  • Testing, running, and terminating network keystone jacks, patch panels, and cables
  • Installation of Complex Point of Sale Hardware and software solutions as a solo technician, lead technician or assist technician
• This position requires the ability to
  • Travel and to work on rotating shifts, including overnight installations
  • Safely use an OSHA-approved ladder up to 12 feet to install equipment
  • Operate and work from a platform lift
  • Sit in an automobile, train, or plane for extended periods
  • Use electric, cordless, and hand tools frequently
• Physical Requirements
  • Carrying and lifting tools and parts of varying weights (1- 50 lbs.) frequently, including up or down multiple stairs and floors as needed
  • Bending/squatting/crawling and walking/standing for prolonged periods (8-10 hours)
  • Ability to work in crawl spaces/attics
  • Ability to work with arms/hands extended overhead frequently
  • Lifting of objects up to 100 lbs or more occasionally

Basic Qualifications and Skills

• High School Diploma or equivalent
• One to three years of proven related experience
• Work well with minimal supervision and have good problem-solving skills
• The ability to:
  • Pick up new skills quickly
  • Work under pressure
  • Meet deadlines and produce high-quality work
• Excellent interpersonal skills/customer relationship skills required
• High level of personal integrity; Support and promote teamwork and cooperative efforts
• Basic computer skills and common software knowledge, including basics of Windows OS
• Core competencies in the safe usage of power and hand tools, as well as drilling common surfaces to mount equipment on walls, countertops, and ceilings
• Must have the ability to work a flexible schedule, including nights, weekends, overtime, flex shifts, on-call, and travel
• Valid Driver’s License
• Reliable Transportation
• Ability to pass Criminal Background Checks
• Ability to pass DMB Background Checks
• Ability to pass Credit Checks for a Company AMEX

Desired Experience

• Previous experience with POS systems or in hospitality environments a plus
• Proven hardware installation, troubleshooting, and PC Maintenance Experience
• Low Voltage cabling skills and knowledge of industry best practices
• Ability to configure and troubleshoot basic network configuration

Benefits

• Comprehensive Benefits Package Including:
• Paid Holidays and Floating Holidays
• Paid Vacation
• 401K Savings
• Medical & Dental Options
• Company Vehicle
• Company Cell Phone

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”