Customer Education Lead

Program Design:
Develop and execute structured learning programs that guide customers from first login to advanced use cases.

Content Design and Development:
Create and manage a portfolio of tutorials, videos, guides, and certification paths that evolve with the product.

Training Delivery:
Lead live and virtual sessions for new customers and enterprise rollouts; enable internal teams to deliver these independently.

Cross-Functional Enablement:
Partner with CS, Product, and Marketing to align education initiatives with product releases, adoption goals, and customer milestones.

Measurement & Optimization:
Define metrics for activation, usage, and retention; analyze program impact and iterate quickly.

Knowledge Infrastructure:
Establish and maintain Lovable’s customer knowledge base, learning hub, and course catalog.

Have 5+ years of experience in customer education, enablement, or instructional design at a SaaS or product-led company.

Know how to translate technical concepts into clear, actionable learning experiences.

Are highly organized and skilled at building systems that scale — not one-off sessions.

Are data-driven and can measure learning impact against business outcomes.

Thrive in a fast-moving environment and can balance strategy with hands-on creation.

Every new customer reaches meaningful activation within days, not weeks.

Lovable’s learning programs drive measurable gains in usage, expansion, and retention.

Education content becomes a key asset for CS, Sales, and Marketing teams.

The customer education engine runs predictably, with clear ownership and metrics.