The Customer Care Specialist I is responsible for responding to customer requests, troubleshooting issues, documenting interactions, and maintaining customer relationships in a contact center environment.
PRIMARY DUTIES/KEY RESPONSIBILITES
Qualifications:
Minimum:
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
- Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
- Listen actively to customers and demonstrate professionalism in all interactions.
- Troubleshoot and resolve standard technical and account-related issues.
- Escalate complex issues to appropriate internal teams or specialists.
- Document customer interactions, issues, and resolutions in company systems.
- Follow security protocols when accessing customer information.
- Collaborate with internal teams to ensure timely issue resolution.
- Support customer education and training as needed.
- Maintain customer relationships through quality service delivery.
- Perform related duties as assigned by the supervisor.
Qualifications:
Minimum:
- High School Diploma/GED
- Generally, less than 2 years of experience
- Schedule - must have flexibility to work evenings, weekends, holidays as required.
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Understand foundational levels of computers and technology, internet, email.
- Excellent oral and written communications skills, particularly in a phone or email context.
- Experience working in a contact center metrics driven environment.
- Strong communication skills and basic computer knowledge.
- Ability to operate under tight pressure.
- Experience working in the automotive industry.
- Bilingual English-Spanish is preferred
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Top Skills
Contact Center Systems
Email
Internet
Ticketing Systems
Similar Jobs at Cox Enterprises
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
The Customer Care Specialist II manages high volumes of customer interactions via calls, emails, and texts, addressing client needs and ensuring service quality.
Top Skills:
MS Office
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
The Cloud FinOps Practitioner will design and implement cloud financial operations, focusing on cost optimization, governance, and collaboration across teams to enhance efficient cloud usage.
Top Skills:
Amazon Web ServicesCloudabilityCloudboltCloudhealthGCPAzure
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manage high volume of client communications, resolve issues, ensure quality standards, and adapt to changing work environments.
Top Skills:
MS Office
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
