Handle customer inquiries via calls, emails, and chats; resolve issues, process orders, maintain records, follow up on open issues, and improve the customer experience.
The Customer Care Associate will assist with general customer inquiries, complaints, and product-related concerns. This is a remote position.
Description:
- Handle customer calls, emails, and chats in a professional manner.
- Resolve issues, process orders, and provide product information.
- Maintain customer records and follow up on open issues.
- Offer solutions to enhance the customer experience.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer service or call center experience.
- Strong communication and interpersonal skills.
- Basic computer and CRM software proficiency.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Career growth opportunities.
Top Skills
Crm Software
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
