Provide friendly, efficient support by answering inquiries, troubleshooting or escalating issues, processing returns/exchanges/refunds, and maintaining positive customer relationships with follow-up as needed.
Summary
We are hiring a Customer Care Associate to assist customers in a friendly, helpful manner and ensure their issues are resolved quickly and efficiently.
Description
- Answer customer inquiries regarding products and services.
- Resolve issues through troubleshooting or escalating to relevant departments.
- Maintain a positive relationship with customers and provide follow-up when necessary.
- Process returns, exchanges, and refunds.
Qualifications
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to manage difficult situations with patience.
- Previous experience in customer service is a plus.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) plan.
- Work-from-home flexibility and a supportive team culture.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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