As a Customer Care Advocate, respond to inquiries regarding eligibility, benefits, and claims while providing top-notch customer service and addressing issues efficiently.
The start date for this position is mid September.
HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.
We are proud to say that for three years, HMA has been chosen as a 'Washington's Best Workplaces' by our Staff and PSBJ™. Our vision, 'Proving What's Possible in Healthcare™,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.
What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/
How YOU will make a Difference:
As a valued member of our Customer Care team, you will respond to customer incoming phone calls and written inquiries; from clients, providers and members inquiring about eligibility, benefits, and the status of claims. Quickly research and troubleshoot inquiries delivering information to callers that helps them better understand and utilize their benefit plans. Play a key front-line role in our mission to revolutionize customer service in the Healthcare industry.
This position requires being able to work a shift from 9:30am-6:15pm PST.
What you will do:
Knowledge, Experience, and Key Attributes needed for Success:
CompensationThe base salary range for this position in the greater Seattle area is $22-24/hour for level I with a $1/hr Bilingual shift differential and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level I, we may consider level II for highly qualified candidates with a base hourly range of $24-$25.88 per hour with a $1/hr Bilingual shift differential. Performance-based incentive bonus(es) is available.
Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.
In addition, HMA provides a generous total rewards package for full-time employees that includes:
How we Support your Work, Life, and Wellness Goals
At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.
We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)
HMA requires a background screen prior to employment.
Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures.
HMA is an Equal Opportunity Employer.
For more information about HMA, visit www.accesshma.com .
HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.
We are proud to say that for three years, HMA has been chosen as a 'Washington's Best Workplaces' by our Staff and PSBJ™. Our vision, 'Proving What's Possible in Healthcare™,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.
What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/
How YOU will make a Difference:
As a valued member of our Customer Care team, you will respond to customer incoming phone calls and written inquiries; from clients, providers and members inquiring about eligibility, benefits, and the status of claims. Quickly research and troubleshoot inquiries delivering information to callers that helps them better understand and utilize their benefit plans. Play a key front-line role in our mission to revolutionize customer service in the Healthcare industry.
This position requires being able to work a shift from 9:30am-6:15pm PST.
What you will do:
- Be a 'Trusted Advisor' for our members
- Serve our Members, Providers, Brokers and Clients by quoting accurate Eligibility, Benefit, Claim Status via call and written communication
- Advocate for callers by working with internal and external stakeholder to report, resolve inquiries, and prevent them from reoccurring
- Follow-up with callers timely to ensure customer satisfaction
- Listen for understanding in order to competently address questions on an array of topics
- Maintain a personable, courteous, and professional demeanor at all times
- Strive for first call resolution by applying your ability to "think outside the box" and taking true ownership of the customer experience
- Perform multiple tasks and navigate multiple systems to investigate and respond to our customer needs.
- Apply organization and written communication skills to quickly document phone conversations, noting key themes and resolutions
- Proactively raise recurring issues/questions with management for further review
- Own your personal development to achieve job proficiency and meet performance goals
Knowledge, Experience, and Key Attributes needed for Success:
- 1+ years of experience providing superior service in a call center environment or providers office, preferably in the healthcare industry
- High school diploma or equivalent
- Knowledge of medical, vision and dental terminology preferred
- Knowledge of customer service ethics, principles and procedures
- Strong verbal, written communications skills and analytical abilities
- Extensive keyboarding skills, including the ability to talk and document simultaneously
- Attention to detail and accuracy
- Proven ability to work independently and in a team environment
- Basic proficiency using Microsoft Office: Word, Excel, Instant Messaging and Outlook
- Ability to multitask including being able to maintain the flow of a conversation while typing 40+ WPM
- Bilingual (Spanish/English) skills a plus
CompensationThe base salary range for this position in the greater Seattle area is $22-24/hour for level I with a $1/hr Bilingual shift differential and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level I, we may consider level II for highly qualified candidates with a base hourly range of $24-$25.88 per hour with a $1/hr Bilingual shift differential. Performance-based incentive bonus(es) is available.
Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.
In addition, HMA provides a generous total rewards package for full-time employees that includes:
- Seventeen (IC) days paid time off (individual contributors)
- Eleven paid holidays
- Two paid personal and one paid volunteer day
- Company-subsidized medical, dental, vision, and prescription insurance
- Company-paid disability, life, and AD&D insurances
- Voluntary insurances
- HSA and FSA pre-tax programs
- 401(k)-retirement plan with company match
- Annual $500 wellness incentive and a $600 wellness reimbursement
- Remote work and continuing education reimbursements
- Discount program
- Parental leave
- Up to $1,000 annual charitable giving match
How we Support your Work, Life, and Wellness Goals
At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.
We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)
HMA requires a background screen prior to employment.
Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures.
HMA is an Equal Opportunity Employer.
For more information about HMA, visit www.accesshma.com .
Top Skills
Excel
Microsoft Office Word
Outlook
Similar Jobs at Healthcare Management Administrators (HMA)
Healthtech • Insurance
The SDET II is responsible for developing and executing automated test scripts, collaborating with developers, and ensuring quality software through testing and documentation.
Top Skills:
Azure DevopsBambooCi/CdGithub ActionsJenkinsPerlPlaywrightRestSeleniumSoap
Healthtech • Insurance
The Utilization Management Nurse collaborates with external entities to manage health services, monitors member utilization, and coordinates care for complex conditions.
Top Skills:
Electronic Health RecordsMS Office
Healthtech • Insurance
The Data Integrations Engineer II ensures data transmission between systems, develops ETL processes, optimizes SQL queries, and collaborates with stakeholders.
Top Skills:
C#EdiPythonSQLSsisT-Sql
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories