Customer Application Engineer

This is a great opportunity to prepare and perform application tests and demonstrations (T&D) of the company's products and technologies to potential customers and deliver convincing results in alignment with the company's strategy and policies.

 What you will own

•  Analyze and frame all T&Ds specific requests received from customers and secure their preparation by defining a test plan, a possible script, the timeline and the necessary equipment configuration, settings, consumables and customer materials.
• Accountable to demonstrate all Essemtec products and technologies within the guidelines and instructions from the HQ Application Engineering group.
• Secure the necessary organization and preparation (in time, know-how and resources) to deliver convincing Tests and Demos(T&Ds).
• Execute Tests and Demos(T&Ds) in front of customers at the company demo centres, at customer places or during regional or national trade shows.
• Manage the US Tests and Demos(T&Ds) planning and resources (demo equipment) in coordination with Sales.
• In coordination with Sales, lead any clarification requirements for the T&Ds request, possibly scheduling clarification web calls.
• Organization and development of customer-specific application tests as well as their demonstration in front of the customer (dispensing, pick & place, oven and storage applications).
• Document all T&Ds and create convincing reports for customers, well-structured and self-explanatory in terms of findings and results.
• Support Sales for any technical needs, be it on specifications, configuration and processes.
• Support the Service team in case of any specific installation and acceptance tests or after-sales process needs.
• Perform a technical presentation, in coordination with Sales, to a specific audience.
• Secure excellent teamwork with multiple stakeholders (Sales, HQ Appl. Engineering, Product Mgt, Support, …) to secure all T&Ds.

·      Maintain a high standard in the data quality in the CRM (up-to-date, accurate, …) and apply all company rules.

·      Attend national and regional trade shows, events, open houses, as well as seminars and sales meetings.

·      Collect any intelligence on competition by working with customers and understand market trends.

·      Propose any improvements and/or adjustments to current products and technologies to demonstrate the products

·      Escalate any issues which require management attention

What you have

• Mechanical or Electrical Engineer degree.
• Good SMT market knowledge and experience.
• Experience in dealing with customers.
• Solid technical background and familiar with process-driven technologies
• Good communication skills (writing and verbal)
• Objectives-driven and open to challenges.
• Able to work autonomously and in teams, self-organized, meticulous. Capable of achieving on your own.
• Ability to travel up to 45%.

Nano Dimension is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability.

To all recruitment agencies: Nano Dimension does not accept agency resumes. Please do not forward resumes to our jobs alias or Nano Dimension employees. Nano Dimension is not responsible for any fees related to unsolicited resumes.