Serve as primary customer contact to build strong client relationships, handle inquiries and account requests, resolve issues, maintain accurate account records, coordinate internally to support customer needs, and perform daily administrative and account management tasks to improve satisfaction and retention.
Company Description
At Lumina Agency Inc, we are committed to helping businesses grow through strategic solutions, strong client relationships, and innovative thinking. Our team is driven by collaboration, professionalism, and a passion for delivering exceptional results. We believe in creating opportunities for both our clients and our employees, fostering an environment where talent can thrive and careers can flourish.
Job Description
Lumina Agency Inc is seeking a motivated and detail-oriented Customer Account Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for customers, helping to build and maintain strong client relationships while ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working with people, solving problems, and contributing to a supportive and fast-paced environment.
Responsibilities
- Serve as the primary contact for customer inquiries and account-related requests.
- Build and maintain positive relationships with new and existing clients.
- Provide accurate information regarding products, services, and account details.
- Assist customers in resolving questions, concerns, and service-related issues.
- Monitor customer accounts and ensure information remains accurate and up to date.
- Coordinate with internal departments to support customer needs and deliver effective solutions.
- Maintain detailed records of customer interactions and account activities.
- Identify opportunities to improve customer satisfaction and account retention.
- Support daily administrative and account management tasks as needed.
- Strong communication and interpersonal skills.
- Excellent customer service mindset and professional demeanor.
- Ability to manage multiple tasks and priorities efficiently.
- Strong organizational and problem-solving abilities.
- Attention to detail and commitment to accuracy.
- Ability to work independently and as part of a team.
- Adaptability and willingness to learn new processes and systems.
- Proficiency with basic computer applications and office software.
- Competitive Salary ($47,000 - $51,000 annually)
- Opportunities for Career Growth and Professional Development
- Comprehensive Training Program
- Supportive and Collaborative Work Environment
- Skill Development and Advancement Opportunities
- Paid Time Off
- Health and Wellness Benefits
- Stable Full-Time Position
- Employee Recognition Programs
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