Customer Account Representative

At Lumina Agency INC, we are committed to delivering excellence through precision, professionalism, and a people-first approach. Our organization thrives on creating a welcoming and efficient environment where both clients and team members feel valued. We believe that every interaction matters, and our front office plays a vital role in shaping that experience.

We are seeking a detail-oriented and client-focused Customer Account Representative to join our growing team. In this role, you will serve as a key point of contact for clients, ensuring their needs are met with efficiency and professionalism. You will play a vital role in maintaining strong client relationships, supporting account management activities, and contributing to overall customer satisfaction.

Responsibilities

• Act as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-lasting client relationships
• Handle client inquiries, requests, and concerns in a timely and professional manner
• Coordinate with internal teams to ensure seamless service delivery
• Monitor account performance and provide updates when needed
• Maintain accurate records of client interactions and account details
• Identify opportunities to enhance the customer experience

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Problem-solving mindset with attention to detail
• Ability to work both independently and collaboratively
• Professional demeanor and customer-first attitude
• Adaptability in a fast-paced work environment

• Competitive salary with performance-based growth opportunities
• Clear pathways for career advancement and professional development
• Supportive and collaborative work environment
• Ongoing training and skill development programs
• Stable full-time position with long-term potential