Custody Operations - Associate Analyst

Associate Analyst, Custody Operations

The Role

Fidelity Digital Assets® is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to institutional & retail clients. The Analyst in Custody Operations is responsible for day-to-day operational activities including maintaining accurate books & records, settling with counterparties, reviewing transactions for approval, reconciling various systems and building subject matter expertise in digital assets. #cryptojobs. To be effective, you will work closely with your teammates on the Custody Operations team and peer teams and business partners to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the Fidelity Digital Assets team, sharing best practices and driving successful results.

Working Hours: 4 x 10 hour rotational shifts which include nights, weekends, and holidays.

The Expertise and Skills You Have

• Proven ability to complete a set of complex daily tasks, preferably in middle or back-office operational role(s) with strong attention to detail and efficient, accurate processing

• Proven experience analyzing operational workflows and writing policies and procedures

• Understanding of money movement, reconciliation and settlement concepts

• Ability to recognize process inefficiency and recommend improvement opportunity

• Passion and curiosity for digital asset technologies (we can guide the specifics; we can’t teach passion and curiosity!)

You will report to the Senior Manager of Operations and will be responsible for a range of activities to support institutional custody. As a member of the Custody Operations team, you will:

• Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting

• Demonstrate effective verbal and written communication skills

• Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Customer Support, etc. to support ongoing client needs and drive process improvement

• Bring operational expertise in trading, asset movement to the business

• Your experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future

• Your excellent interpersonal, verbal, and written communication skills

• Your ability to work well on teams and in fast-paced, cross-collaborative environments

• Your ability to think analytically and deliver solutions to complex challenges

• Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions

• Your success in navigating and thriving in a dynamic, growing new business

• Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner

• Driving high satisfaction, quality, and efficiency for both the client and Fidelity

• Delivering superior results quickly and efficiently, utilizing effective time management skills

• Driving innovation through curiosity and comprehensive understanding of business processes and challenges

• Working with internal and external business partners to ensure proper policies and procedures are written

• Identify areas of risk mitigation and work with the Operations team to address

Note: Fidelity is not providing immigration sponsorship for this position

The Team

A subsidiary of Fidelity Investments, Fidelity Digital Assets® provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors’ needs, allowing clients to navigate digital assets with confidence. Learn more at www.fidelitydigitalassets.com.  

Fidelity Digital Asset Services is an emerging business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within the business and help bring the vision for the future to life.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position.