The role involves processing insurance claims, conducting calls, ensuring customer satisfaction, and meeting call center standards while upholding company policies.
Processes and input new first notice of loss insurance claims and inquiry calls.
Responsibilities- Intake First Notice of Loss (FNOL) claims.
- Conducts emergency adjuster call outs via three-way calls with client.
- Processes emergency or catastrophe event FNOL.
- Achieves and maintains proficiency with all client instructions.
- Meets or exceeds call center standards.
- Provides excellent customer service to all internal team members and external customers.
- Assists with special projects or performs other duties as requested.
- Upholds the Crawford Code of Conduct.
- High school diploma is required.
- 1-2 years of face to face, telephony, or administrative customer service experience.
- Ability to deal tactfully and professionally with clients over the phone.
- Strong computer and keyboard skills.
- Excellent attention to detail and organizational skills.
- Good time management abilities.
- Strong analytical and problem solving ability.
- Excellent written, verbal and oral communication skills.
- Ability to work independently, with minimal supervision.
- Good interpersonal skills.
- Strong work ethic.
#LI-EC1
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Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
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