Lead a Customer Success team for Enterprise clients, ensuring client satisfaction, engagement, and operational excellence through strategic oversight and team development.
Superside is expanding its Customer Success team and looking for an experienced CSM Director with deep expertise in the marketing domain to manage a team of Customer Success Managers supporting Enterprise customers like Vimeo, Reddit, Figma, and Novartis.
At Superside, Customer Success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of AI-powered creative services. With these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. If you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you.
What you'll do:
- Own and deliver on key priorities for your assigned portfolio of Enterprise customers.
- Engage with and advise senior stakeholders, driving adoption and strategic alignment.
- Act as a trusted escalation point, ensuring customer challenges are resolved effectively.
- Gather and synthesize customer feedback to improve Superside’s services and processes.
- Enhance the customer journey, identifying opportunities to improve experience and value.
- Provide clear direction and alignment, ensuring your team operates with focus and purpose.
- Coach, develop, and empower CSMs through structured L&D and hands-on mentorship.
- Foster a high-performance culture, setting clear expectations and managing performance.
- Ensure the team meets financial and operational targets, driving retention and expansion.
- Identify and execute operational improvements that optimize team effectiveness.
What you'll need to succeed:
- 10+ years of experience in Customer Success, Account Management, or a related field in Creative/Ad Agencies, MarTech, or GTM SaaS.
- Proven Enterprise customer management experience, with deep knowledge of marketing strategy and execution in large organizations.
- 3+ years of people management experience, leading and developing high-performing teams.
- Passion for enabling both customers and teams, driving engagement and impact.
- Strong active listening and discovery skills, with a solution-oriented mindset.
- Structured problem-solving skills, balancing multiple (sometimes conflicting) priorities.
- Strong business, operational, and analytical acumen, with a strategic approach to decision-making.
- High emotional intelligence, particularly in change management and stakeholder engagement.
- Exceptional English communication skills, with the ability to present ideas, influence stakeholders, and build trust at all levels.
- Ability to travel up to 25% for client meetings and events in the US.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
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