CSM, Renewals

ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility. 

We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students.  We are passionate advocates for our  customers and for our employees and we invite you to join us on this exciting journey.

ParentSquare is seeking a strategic, relationship-driven Customer Success Manager, Renewals to lead our customer retention efforts. In this role, you aren’t just managing a contract lifecycle; you are the bridge between a customer’s initial success and their long-term partnership with us.

The ideal candidate blends high-level organizational skills with a "customer-first" mindset. You’ll own the renewal process from end-to-end, ensuring that every contract conversation is an opportunity to reinforce value, solve problems, and build trust.

• Be the renewals lead: Lead the full renewal lifecycle, moving beyond administrative tasks to serve as a consultative partner during the most critical phase of the customer journey.
• Advocate for our Customers: Act as the primary point of contact for renewal inquiries, using every interaction to identify account health and strengthen the client relationship.
• Handle contract pricing:  Oversee complex contract management, including proration calculations and consortium pricing, ensuring all agreements are accurate and mutually beneficial.
• Operate cross functionally: Partner closely with Sales and Customer Success Managers to identify upsell opportunities, resolve escalations, and ensure a seamless handoff.

• 3–5 years of experience in Renewals, Account Management, or a Customer Success-focused role.
• Relationship-First Mentality: A proven ability to maintain and grow customer trust, turning "renewal season" into a positive experience rather than a chore.
• Sharp Business Acumen: Knowledge of SaaS contract processes, pricing strategies, and the nuances of the customer lifecycle.
• Master Communicator: Excellent verbal and written skills, with the ability to manage expectations across multiple internal and external stakeholders.
• Hyper-Organized: High attention to detail with the ability to manage a high volume of renewals and competing priorities without breaking a sweat.
• Cross-Functional Fluency: Comfort working alongside Legal, Security, and Finance teams to get deals across the finish line.
• Tech Savvy: Proficiency in CRM and billing systems (HubSpot, NetSuite, Maxio).

The perks of working for us are great! 

You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide:

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1 
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• PTO that increases each year
• 16 paid holidays, including your birthday! 

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The salary range for this role will be $70,000 - $80,000 DOE