Teleperformance
Creator Support Specialist (UGC) - Mandarin+ English- Kuala Lumpur
Be an Early Applicant
Supports creators in a gaming and UGC ecosystem by responding to inquiries, managing Discord communities, gathering feedback, coordinating game development tasks, tracking deliverables, and collaborating with internal teams to improve creator operations.
Overview
Responsibilities
Creator Support Specialist’s responsibility is to provide high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem. This role will be responsible for managing Creator inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community. This role requires strong communication skills, project coordination experience, and familiarity with UGC platforms.
Qualifications- Proficiency in English (B2 or higher) for verbal and written communication
- Strong interpersonal and problem-solving skills
- Experience managing Discord groups or similar online communities
- Ability to work independently and as part of a team
Preferred Qualifications/Skills
- Experience in game community management and UGC game operations
- Knowledge of conflict resolution strategies to maintain a positive community
- Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
- Experience in UGC project development, understanding workflows, and best practices
Responsibilities
Creator Support & Community Engagement
- Respond promptly to inquiries from Creators, utilizing FAQs and reference materials
- Communicate effectively through various channels, including online Q&A sessions and documentation
- Gather and document feedback from creators to enhance the overall support program
- Manage online communities, including Discord, and foster a positive environment
Project Coordination & Task Management
- Assign game development tasks to Creators based on project schedules
- Clarify task requirements, track progress, and ensure timely delivery
- Collaborate with internal teams to implement improvements based on Creator feedback
- Communicate with the Creator to adjust based on internal feedback concerning the deliverables
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Develop and govern financial data solutions for Liberty Mutual’s Finance Data Platform. Analyze source data, define transformation and downstream reporting requirements, apply metadata, lineage, security, and compliance principles, and build proof-of-concept solutions using coding and financial data expertise. Collaborate with business and technology stakeholders, define impactful metrics, enable self-service data consumption, mentor junior associates, prioritize Agile work, and identify Gen AI applications for data discovery and documentation.
Top Skills:
Gen AiPythonSnowflake
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Leads AI transformation for customer experience by building Voice of Customer infrastructure, identifying automation opportunities, prototyping LLM and agent-based workflows, and partnering with Engineering on production solutions. The role analyzes processes, writes requirements, manages stakeholders, drives adoption, measures business impact, and stays current on AI trends. It also includes customer-site travel once per quarter.
Top Skills:
APIsCrewaiLangchainLlmsLow-Code/No-Code Automation PlatformsMakePrompt EngineeringPythonRetoolZapier
Financial Services
Lead cloud security architecture and threat hunting across enterprise cloud environments. Partner with engineering, product, and risk teams to embed secure-by-design controls, conduct threat models and risk assessments, review infrastructure-as-code, develop preventive and detective controls, and operationalize detections with cybersecurity teams. Analyze large datasets, improve alerting and incident-response playbooks, investigate cloud threats, and provide expertise on adversary tradecraft and emerging risks.
Top Skills:
AWSAzureCloud Security Posture ManagementCloudFormationCrowdstrike FalconGCPInfrastructure-As-CodeKqlPrisma CloudSplunk SplSQLTerraformThreat ModelingWiz
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
