Lead the development of scalable design toolkits and systems in Figma while enhancing creative operations and workflows for global clients.
Superside is looking for a strategic, solutions-oriented Creative Operations Lead to drive efficiency, consistency, and quality across our creative delivery processes.
This role sits within our Creative Ops team and is central to how we scope, quote, manage, and deliver creative work across 60+ countries and 250+ global creatives. You’ll act as a bridge between sales, creative, and delivery teams, helping us scale through better systems, sharper processes, and smarter tooling.
If you’re passionate about workflow optimization, quoting accuracy, process enablement, and cross-functional collaboration—and you enjoy making complex things feel simple—this role is for you.
What You'll Do:
- Partner with Sales to scope and quote creative projects accurately, ensuring budgets and expectations align with delivery capabilities.
- Own and evolve our project processes from intake to delivery, driving consistency across timelines, tools, and templates.
- Identify broken workflows and implement scalable improvements across quoting, creative delivery, and tooling systems.
- Manage our tooling ecosystem (e.g., Figma, Airtable, Adobe, Trello), supporting license oversight, usage analysis, and new integrations.
- Collaborate with Creative Directors, PMs, CSMs, and Leadership to align on pricing, deliverables, and customer success.
- Train teams on new processes, quoting logic, and service rollouts—including AI-based offerings.
- Act as an operational partner to ensure cross-functional alignment, reduced ambiguity, and better customer experiences.
What You'll Need to Succeed:
- 4–7 years experience in Creative Ops, Program Management, or similar roles in a creative/digital environment.
- Strong background in quoting, budgeting, and scoping across creative workstreams.
- Experience collaborating with Sales and managing client expectations around timelines, pricing, and delivery.
- Operational mindset with strong project management skills and an eye for inefficiency and risk.
- Proficiency with Figma, Adobe Suite, Google Sheets, Airtable, Trello (and bonus points for automation or AI tool experience).
- Comfortable building training materials, leading enablement sessions, and aligning cross-functional teams.
- Clear communicator with confidence managing across both creative and non-creative teams.
- Familiarity with Creative automation tools (e.g., Storyteq, Bannerflow) or generative AI tools (e.g., ChatGPT, MidJourney).
- Experience improving tooling adoption and creative team efficiency at scale.
Bonus:
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Top Skills
Adobe Suite
Canva
Figma
Illustrator
Indesign
Photoshop
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Responsible for generating new business and developing relationships with enterprise clients in a sales manager capacity, overseeing the sales cycle and collaborating with internal teams.
Top Skills:
CloudCybersecuritySaaS
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Senior Mobile Software Engineer will architect and implement connectivity platforms for Samsara's mobile apps, ensuring seamless integration and high-quality code while mentoring junior developers and collaborating with cross-functional teams.
Top Skills:
CGoGraphQLReact NativeReduxTypescript
Cloud • Security • Software • Cybersecurity • Automation
The Sales Commissions Analyst supports worldwide commission calculations, ensures accurate commission plan configurations, tracks compensation issues, and prepares analytical reports while promoting process improvements.
Top Skills:
Google SuiteSalesforceXactly Incent
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
