Corporate Vice President - Head of Resilience Strategy & Operations

Location Designation: Hybrid - 3 days per week
As part of Risk Management, you'll play a pivotal role in safeguarding New York Life's strategic goals. By analyzing and mitigating potential risks, you contribute to three crucial areas: strengthening the company's defenses, informing sound business decisions, and advancing risk capabilities across the organization. Your expertise empowers informed risk-taking, fostering sustainable growth and protecting the financial security of millions of policy owners.
Role Overview:
The Head of Resilience Strategy & Operations serves as the enterprise integrator across resilience disciplines, ensuring that Corporate Resilience (BCP/DR), Crisis & Incident Management, Third Party Risk Management, and Resilience Governance & Oversight function as a cohesive program. As a member of the Resilience Leadership Team, this role helps shape and execute the broader enterprise resilience strategy, translating it into operational plans, systems, and data-driven solutions. The position engages business lines and corporate functions (e.g., Technology, Corporate Security, Human Resources) to ensure resilience capabilities are embedded into day-to-day operations. It also oversees resilience technology platforms, major system conversions, and vendor relationships. The Head of Resilience Strategy & Operations leads a team of resilience and data professionals, ensuring effective integration, collaboration, and delivery across the enterprise. Success in this role requires exceptional communication, people management, and presentation skills to influence stakeholders and guide team performance.
What You'll Do:
Enterprise Integration and Strategy

• Serve as a member of the Resilience Leadership Team, contributing to the definition and execution of the enterprise resilience strategy.
• Partner closely with the leaders who oversee Corporate Resilience (BCP/DR), Crisis & Incident Management, Third Party Risk Management, and Resilience Governance, Compliance & Oversight to align strategies and ensure a unified enterprise resilience posture.
• Collaborate with business lines and corporate functions (e.g., Technology, Corporate Security, Human Resources, Finance) to inform and operationalize resilience priorities.
• Act as the "operating hub" for resilience, integrating data, systems, and insights across functions.
• Translate enterprise resilience strategy into practical execution, supporting both business teams and risk functions.

Data, Systems, and Analytics

• Lead integration of resilience-related data sets to provide a comprehensive view of risks, dependencies, and performance.
• Develop enterprise dashboards and reporting tools to support senior executives, governance committees, and regulators.
• Oversee resilience technology platforms, including two major system conversions (2025-2026), ensuring alignment with business needs and regulatory requirements.

Collaboration with Governance & Oversight

• Partner with the Head of Resilience Governance, Compliance & Oversight to ensure data, reporting, and analytics support regulatory compliance, concentration risk management, and governance committee requirements.
• Provide operational insights and system-enabled data to strengthen Board, Risk Committee, and regulatory reporting.
• Ensure resilience systems and processes align with assurance and oversight expectations.

Vendor and Technology Oversight

• Manage vendor relationships for resilience systems and offshore/nearshore data support teams.
• Ensure vendor performance and service delivery meet contractual, regulatory, and business expectations.
• Collaborate with Technology and Enterprise Risk teams to embed resilience requirements into broader enterprise platforms.

Operational and Strategic Excellence

• Lead, develop, and mentor a team of resilience and data professionals, fostering collaboration, innovation, and accountability.
• Drive continuous improvement in resilience operations, emphasizing standardization, efficiency, and transparency.
• Champion enterprise resilience integration across people, process, technology, and data.
• Support regulatory reviews, governance processes, and assurance testing in collaboration with governance leaders.

What You'll Bring:

• Bachelor's degree in finance, Information Systems, Business, or related field; advanced degree preferred.
• Minimum 10 years of experience in Enterprise Risk, Operational Risk, or Resilience roles within financial services.
• Demonstrated expertise in data integration, resilience systems oversight, and cross-functional execution.
• Proven ability to partner with governance, business leaders, and compliance teams to deliver enterprise-wide resilience outcomes.
• Strong people management and leadership skills, with experience leading, developing, and motivating teams.
• Experience leading technology and risk integration initiatives (e.g., ServiceNow GRC or similar platforms).
• Strong communication and presentation skills, with the ability to influence senior executives, engage governance committees, and represent the enterprise resilience program externally.
• Certifications such as CRISC, CBCP, or related credentials preferred but not required.

Pay Transparency
Salary Range: $156,000-$223,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 92673